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The People Operations Coordinator manages HR operations, maintains data integrity in Workday, oversees inquiries via JIRA, and supports employee lifecycle processes.
ABOUT THE ROLE
Navan is hiring a People Operations Coordinator to play an instrumental role in creating and maintaining an exceptional employee experience on a global scale. This role directly supports our values and culture by ensuring our HR operations run smoothly and effectively. You'll manage day-to-day global People operations, data integrity in our HRIS (Workday), and oversee our ticketing request queue (JIRA). This is a hands-on, tactical role that spans all stages of the employee lifecycle, offering tremendous opportunities for learning and creativity in a fast-paced, dynamic environment.
What you’ll do:
- Act as the first point of contact for all People-related inquiries, ensuring timely, accurate responses.
- Provide queue management for internal and external employee inquiries through JIRA and escalate complex issues as necessary.
- Manage employee data changes and audits in Workday, maintaining data integrity and compliance.
- Oversee onboarding tasks (background checks, work authorization), offboarding processes, and the contingent worker program.
- Draft employment-related letters, agreements, and contracts as needed.
- Support compliance efforts by tracking training completion, managing outstanding employee tasks, and overseeing audit dashboards.
- Develop and maintain internal resources and knowledge base articles for employees.
- Assist with compliance audits, process improvements, and system updates
- Partner with the People team to identify and implement process improvements to enhance employee experiences.
What We're Looking For:
- 1+ year experience in a similar role
- Must have Workday experience
- Familiarity with HR systems and case management tools (e.g., JIRA, zendesk, servicenow)
- Exceptional attention to detail and organizational skills with the ability to manage multiple tasks and prioritize effectively
- Proven track record of supporting HR processes, data management, and employee lifecycle activities
- A proactive mindset with the ability to prioritize and act independently.
- Excellent communication skills and a customer-service orientation.
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