Lead payment lifecycle operations by managing teams, workflows, processing goals, controls, issue resolution, fraud prevention, and process improvement. Oversee global payment processing, fund transfers, reconciliations, stakeholder collaboration, resource planning, automation, risk management, and compliance. Use data analysis, cybersecurity awareness, and anti-fraud strategies to improve operational efficiency, customer experience, and payment security.
Join our team and shape the future of digital payments. Be at the forefront of revolutionizing payment operations, driving efficiency, and enhancing our financial systems. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Manager I within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.
Job responsibilities
As a Payment Lifecycle Manager I within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations.
Job responsibilities
- Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics.
- Oversee payment processing operations, setting daily production goals, delegating work, and implementing action plans to achieve strategic priorities, high productivity, quality, and enhanced client experience.
- Manage daily operations, resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.
- Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.
- Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals.
- Lead or contribute to projects related to client experience, process optimization, and provide expertise in automation, risk management, and compliance with operational guidelines.
Required qualifications, capabilities, and skills
- Demonstrated ability in operations leadership or management within payments, with at least two years of experience, effectively leading high-performing and engaged teams to drive success.
- Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
- Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
- Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
- Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
- Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
- The role operates on a 24/7 rotational shift model, with weekend coverage required
Preferred qualifications, capabilities, and skills
- Knowledge of ISO or Swift message processing or management.
- Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
- Experience in global payments and understanding of accounting and money movement processes.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Mumbai, Maharashtra, IND Office
B11, B9, B10, Nirlon Knowledge Park, near Mrinal Tai Gore Flyover, Cama Industrial Estate, Mumbai, Maharashtra, India, 400063
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