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Greek Gear is seeking a proactive and detail-oriented Operations Associate to keep day-to-day business functions running smoothly across customer service, order fulfillment, Amazon storefront management, and royalty reporting. This is a dynamic role for someone who enjoys solving problems, improving systems, and supporting customers in a fast-paced, remote environment.
You’ll be the operational backbone helping us deliver high-quality custom Greek merchandise to customers across the U.S. Whether it’s updating an Amazon listing, resolving a shipping issue, or generating royalty reports for licensed organizations, you’ll play a vital role in keeping everything on track.
What You’ll Do
- Customer Support: Respond to customer inquiries via email and phone, ensuring timely and accurate resolution of issues.
- Order & Logistics Coordination: Monitor incoming orders, coordinate with production and shipping teams, and track deliveries to ensure timely fulfillment.
- Amazon Store Management: Assist in updating listings, managing inventory, tracking orders, and ensuring a high-performance seller rating.
- Royalty Reporting: Generate and maintain accurate royalty reports for school fundraising campaigns and licensed merchandise.
- Data Management: Keep order data, customer details, and reporting dashboards up to date and accurate.
- Cross-Team Collaboration: Work closely with design, production, and customer service teams to ensure seamless operations.
- Process Improvement: Identify operational inefficiencies and suggest improvements to enhance workflow and customer satisfaction.
What You’ll Bring
- 2+ years of experience in operations, customer support, logistics, or e-commerce
- Experience with Amazon Seller Central is a strong plus
- Strong Excel/Google Sheets skills; experience with order management systems preferred
- Excellent written and verbal communication skills
- Highly organized and able to manage multiple tasks and deadlines
- Problem-solver with a customer-first mindset
- Ability to work independently and take initiative in a remote setting
- Experience with reporting or royalty tracking is a bonus
Job Details
- Full-time, remote position
- Competitive salary based on experience
- Opportunity for growth within a mission-driven, fast-paced team
- Open to candidates in India and the Philippines
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
