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Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.
We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to helps us reshape the future of travel in our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Operations Manager to join our dynamic team in Wilhelmsen Ship Management India Ltd. The ideal candidate should have a passion for travel, a deep understanding of marine travel, and excellent customer service skills. This is an exciting opportunity for individuals.
Main responsibilities and tasks
The position is responsible for performing the following activities:
1. Crew Travel Expertise: Crew-change travel itineraries & ticketing being handled smoothly by the team with no escalation and within agreed SLA
2. Corporate Travel Expertise: Corporate bookings via Travel Hub and personally cater CIP/VIP clients for their travel requirements within agreed SLA
3. Staff Training & Development
4. Team Performance: Monitor overall team performance against set parameters and give feedback periodically.
5. Staff Error’s/ADM’: Work on Staff Errors and ADMs received and ensure same are not repeated with proper training and guidance
6. Roster Management
7. Client Satisfaction: Ensure defined Client satisfaction parameters are met
8. Inter department and Vendor Coordination: Smooth coordination with all departments within iRute and with Vendors and other partners
9. Time Management: Timely executions of tasks assigned with ownership and dedication
10. Drive operations for non GDS products: Manages non-GDS and other ancillary products where needed
11. Compliance: Comply to strict data privacy, protection and confidentiality policies.
12. Team Management: Drive Appraisals and other performance parameters, KPI for staff
13. Targets and Budget: Responsible for overall Operations budget, revenue target and organizational goals
Others
- Carry out any other instructions as and when assigned by superior (ad-hoc issues).
Mandatory Requirements
- Proficiency in using travel management technologies, GDS Amadeus preferred - Experienced in handling multi-national crew. Experience handling Filipino and Indian crew is an advantage along with European crew
- Good knowledge of European sectors along with other markets like Asia & Americas
- Experience in managing senior corporate travel requirements personally
- Minimum 5+ years of experience in managing marine and corporate travel.
- Must have handled a team before
- Experience using COMPAS or similar crew management tools is an advantage - Willing to work in shifts to meet business needs
- Good proficiency in English, both oral and written.
- IATA certified or equivalent
Competency Requirement
Management & Professional
- Customer Focus
- Problem Solving & Decision Making
- Team Commitment
- Creativity & Innovation
- Professionalism
Work Location: Mumbai, India
Application deadline: 19th July 2025
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