Operations Manager, VP

Job Title: Operations Manager, VP

Location: Bangalore, India

Role Description

• The role is part of the  Global Cash, Surveillance & Messaging Operations .

• Deutsche Bank has its Operations & Technology Centers in India across Mumbai , Bangalore , Pune & Jaipur

• Cash Operations processes at  India  NOC (Near & Offshore Centers)  has presence at Bangalore and Jaipur , which is lead by Director (Head :Global Cash Operations – India NOC).

• The Vice President (VP) of the Cash Ops, will be primarily responsible for leading the Service Delivery for Cash Operations reporting to Director (Global Cash Operations – India)

• The VP (Global Cash Operations) is responsible managing multiple teams  across locations providing services to all regions on 24x 6 basis.

• Own the end-to-end process by ensuring controls are enhanced, risks are mitigated to achieve zero error delivery and process automation and creating efficiencies.

• Candidate is expected to have a has a strong understanding of the evolving industry trends  in Payments products and processes

• Proven track record of managing high performance Operations teams & transforming processes through automation, RPA, AI etc. will be an added advantage

• The candidate is expected to have strong understanding of Cash Operations including strong knowledge of Global messaging & Embargo, SWIFT and ISO Standards, Cheque Processing, Payments processing, Investigations and Funds Release activities.The candidate is completely responsible for the delivery of processes managed including delivery on

• Service Delivery

• Risk & control

• Transformation

• People Management

• Cost Optimization

• Regulatory compliance

• Relationship Management (Pillar /Regions & Branches)

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Strategic Application: Understand and apply global cash operations strategies and objectives, focusing on service delivery, cost, risk and control, transformation and efficiency, process improvement, people management, and regulatory compliance within the operations unit.

• Transformation Initiatives: Deliver on global transformation initiatives.

• Operational Guidelines: Keep all operational guidelines updated, ensure adherence to standards and procedures, and identify risk mitigation measures where control issues arise.

• Performance Reviews: Conduct regular operational performance reviews.

• Risk Management: Effectively manage risk and ensure adherence to the risk and control framework in line with regulatory requirements, internal policies, and audit standards.

• Transaction Processing: Responsible for the complete and accurate processing of transactions in a timely manner, including performing all relevant controls.

• Stakeholder Engagement: Develop strong engagement with regions/branches served and all internal stakeholders.

• Policy Adherence: Ensure all group policy requirements are adhered to.

• Team Management: Manage teams performing various processes within cash operations.

• Resource Management: Oversee resource and headcount management for the area/region served.

• Vendor Liaison: Liaise with stakeholders and the vendor management team regarding various aspects of service delivery.

• Quality Awareness: Ensure quality awareness within the team.

• Transition Management: Manage transitions as needed.

• Service Delivery Governance: Implement service delivery governance frameworks through performance reviews such as SDM.

• Team Leadership: Manage a team of approximately 100 employees, including AVPs, associates, and analysts/senior analysts.

• Business Strategy Support: Actively support the business strategy, plans, and values, contributing to the achievement of a high-performance culture.

• Career Management: Take ownership of personal career management, seeking opportunities for continuous development and improved performance contribution.

• Cultural Integration: Foster a high-performance culture integrated with the bank's values and beliefs.

• Role Modeling: Act as a role model for employees.

• Performance Management: Drive a culture of strong performance management.

Your skills and experience

• Experience: Minimum of 12-15 years in Banking/Cash Operations with extensive knowledge of various banking products such as Cash, Cash Management Services/Systems. Proven track record in managing multiple teams, processes, and functions, and driving change.

• Communication: Exceptional communication skills for effective interaction at all levels across business disciplines, regions, and branches.

• Multitasking: Energetic and capable of handling multiple tasks in a fast-paced environment.

• Leadership: Demonstrated ability to manage service delivery for large teams (approximately 100 employees), including AVPs/Managers.

• Technical Knowledge: In-depth understanding of SWIFT and ISO features, products and services, FX processes, and cross-border remittances.

• Regulatory Compliance: Strong grasp of regulatory and compliance requirements, risk and control frameworks governing payments, and operational risk management.

• Payments Systems: Comprehensive knowledge of payments and clearing systems, embargo filtering, check processing, investigations, and funds release.

• Stakeholder Management: Effective stakeholder management skills, service delivery experience, delegation, decision-making, and leadership abilities.

• Problem Solving: Strong problem-solving skills with the ability to conduct clear and concise conversations with internal and external business partners.

• Service Delivery: Expertise in managing service delivery across multiple locations.

• Analytical Skills: Strong analytical skills, attention to detail, service commitment, and solid people management skills.

• Project Management: Ability to multitask and manage multiple deliverables/projects.

• Change Management: Ability to lead change and effectively create business proposals, senior management reviews, presentations, and communications to clients internally and externally.

• Vendor Governance: Experience in transitioning frameworks and delivery to vendor governance requirements in an offshore environment.

• Transformation Initiatives: Proven track record of driving transformation initiatives involving the deployment of RPA/AI/BOTs.

• Shift Work: Willingness to work in shifts aligned with the regions supported.

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.