Manage end-to-end benchmarking program operations including survey launch to closure, drive completion and reporting, maintain contact lists and status reports, liaise with agencies, handle client communication, conduct/clean interviews, ensure data quality, perform root-cause analysis, and implement process improvements to boost response rates and execution efficiency.
Discover an Exciting New Opportunity with Advantage
Operations Manager
About Advantage Group International
Advantage Group International is the global intelligence partner transforming B2B collaboration. We deliver real-time, AI-powered insights that bring foresight and clarity to strengthen partnerships, empower better decisions, and drive sustainable growth.
Our unique intelligence model goes beyond basic reporting to turn complexity into clarity, providing businesses with trusted, actionable insights that drive stronger relationships between suppliers and retailers. With presence across more than 40 markets, we’re redefining how industries connect, collaborate, and grow.
As Advantage continues to expand and innovate globally, we’re seeking curious, collaborative, and impact-driven professionals to help shape the future of insight-led partnership and growth.
Why Join Us
Who We’re Seeking to Join Our Team:Advantage Group International is looking for a high-ownership Operations Manager to manage end-to-end operations for our benchmarking programs. This role is execution-heavy and client-facing, requiring strong operational discipline, excellent communication, and the ability to drive survey completion and reporting deliverables on time.
What Success Looks Like in this Role:
End-to-End Program Operations
Client Communication & Coordination
The Capabilities and Skills that Matter:
Location: This role is primarily home‑office based, with periodic in‑person team sessions as needed.
Operations Manager
About Advantage Group International
Advantage Group International is the global intelligence partner transforming B2B collaboration. We deliver real-time, AI-powered insights that bring foresight and clarity to strengthen partnerships, empower better decisions, and drive sustainable growth.
Our unique intelligence model goes beyond basic reporting to turn complexity into clarity, providing businesses with trusted, actionable insights that drive stronger relationships between suppliers and retailers. With presence across more than 40 markets, we’re redefining how industries connect, collaborate, and grow.
As Advantage continues to expand and innovate globally, we’re seeking curious, collaborative, and impact-driven professionals to help shape the future of insight-led partnership and growth.
Why Join Us
- Shape the future of collaboration at a global intelligence company redefining how businesses grow.
- Make an impact by turning insight into stronger partnerships and real results.
- Work with global teams and leaders in an agile, high-performing environment.
- Thrive in a culture that values clarity, curiosity, and innovation.
- Grow your career through meaningful work, development, and competitive rewards.
Who We’re Seeking to Join Our Team:Advantage Group International is looking for a high-ownership Operations Manager to manage end-to-end operations for our benchmarking programs. This role is execution-heavy and client-facing, requiring strong operational discipline, excellent communication, and the ability to drive survey completion and reporting deliverables on time.
What Success Looks Like in this Role:
End-to-End Program Operations
- Own program operations from launch to closure across multiple programs
- Manage day-to-day execution and ensure timelines and milestones are met
- Maintain accurate master contact lists and all survey-related documentation to enable seamless survey initiation
- Create, maintain and share daily status reports with key suppliers / retailers (completion tracking, coverage gaps, actions, risks)
- Liaise with external agencies for survey follow-ups and fieldwork execution
- Drive survey completion follow-ups with agency, respondents and client stakeholders
Client Communication & Coordination
- Share daily progress updates with clients in a structured and professional manner
- Handle ongoing client queries and ensure smooth communication and alignment
- Coordinate internally to ensure delivery readiness and operational clarity
- Clean and refine interview transcripts using internal tools for accurate insights.
- Ensure data quality, completeness, and coverage for reporting
- Support creation of final client reports and operational inputs required for insights
- Conduct qualitative interviews where required (Occasional)
- Identify recurring operational issues impacting response rates or quality
- Conduct root cause analysis for systemic problems
- Recommend and implement process fixes to improve execution efficiency
The Capabilities and Skills that Matter:
- Preferred candidates should hold a Bachelor’s degree in engineering, Business, or a related field, with an MBA qualification being an added advantage
- 3-5 years’ experience in operations, program management or research operations
- Strong ownership mindset with ability to execute independently
- Comfortable managing multiple stakeholders and parallel workstreams
- Advanced Excel (data handling, pivots, formulas, tracking, cleaning)
- Ability to build and manage dashboards (Excel preferred; Power BI/Tableau is a plus)
- Excellent communication skills (written + verbal)
- Strong attention to detail and accuracy
- Bias for action and ability to drive tasks to closure
- Ability to manage multiple priorities simultaneously without missing deadlines
Location: This role is primarily home‑office based, with periodic in‑person team sessions as needed.
Top Skills
Excel,Power Bi,Tableau
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