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The Operations Associate processes tasks, manages client communications, ensures timely copy distribution, maintains quality standards, and supports internal collaborations to enhance service delivery.
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
As an Operations Associate you would have the ability to handle the processing of tasks generated by PRNs Operations
Job Summary: Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
Key Result Areas:
1. Distribution:
- Output client copy in timely fashion
- Ensure accurate distribution to correct circuit at specified time
- Monitor and chase return of requested translations for onward distribution
- Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding
- Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites
- Ensure accuracy, attribution and acceptability of clients copy
- Ensure regulatory headline and content accuracy of clients copy
- Assist with formatting or document conversion queries
3. Client Relations
- Promote a client-focused culture at all times
- Instigate initiatives and processes to build, develop and maintain excellent business relationships
- Understand clients needs and objectives
- Attend meetings and social evenings with clients where necessary
- Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
- Maintain an excellent knowledge of all PR Newswire products and services.
- Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
- Liaise with regulatory bodies
- Provide consultative service - advise clients on available and appropriate circuits
- Provide editorial advice to maximise potential pick-up of press release copy
- Maintain and develop relations with internal clients to achieve excellent service delivery
4. Quality and Administration:
- Ensure all jobs are assigned, distributed and fulfilled correctly
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
- Maintain company websites ensuring incoming service feeds are accurately mapped
5 Client/Affiliate Liaison:
- Liaise between translation agencies and client to ensure customer satisfaction with translation service
- Advise on distribution receipt and clear times
- Look for any up-selling opportunities
- Liaise with affiliates to ensure accurate and expedient transmission
- Provide consultative service - advise clients on available and appropriate circuits
- Maintain and develop relations with internal clients to achieve excellent service delivery
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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