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Monitor system alerts for voice and video platforms, troubleshoot incidents, coordinate with vendors, and provide operational support to internal clients. Participate in a rotational shift schedule for 24x7 coverage.
Top Skills:
Cisco VoipIpc Unigy TradingJavaPythonServicenowVerint
About Wahed:
We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.
Job Description:
- Trade Reconciliation/Cash Reconciliation.
- Reconcile and validate trade capture and day trading activity in timely and accurate manner.
- Develop standard processes to route customer queries to correct department for timely resolution.
- Assist in resolving trade discrepancies caused from trade failures, breaks, etc.
- Run daily risk checks and accordingly generate risk reports.
- Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues.
- Prepare and deliver end-of-day P&L and pricing statements to management.
- Work with trade product and market groups to provide accurate and appropriate trade information to customer in a timely manner.
- Maintain integrity and confidentiality of all trade related data.
- Identify and facilitate issue resolutions and escalate where applicable
- Working with team partners with a number of groups including the front office, product development, middle office, operations, technology, finance, etc and work closely with other stakeholders on global initiatives.
- Generation of portfolio reports for the clients on a daily basis.
- Assisting in audits on Timely basis.
Job Specification:
- Minimum 2 to 3 years middle office experience preferred.
- Good interpersonal skills, oral and written communication skills.
- Strong understanding of the trades transaction lifecycle, Cash Management and Corporate Actions
- Excellent problem solving skills to identify, understand and address operational and technical issue.
- Ability to work closely with business partners and interact with all stake holders.
- Able to complete complex tasks within the stipulated time frame.
- Ability to be flexible, follow tight deadlines, organize and prioritize work
- Proficiency in MS Office Excel, Word, PowerPoint.
What you need to know about the Mumbai Tech Scene
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