The Operations Analyst will handle US Life/Annuity processes, ensuring quality service, meeting SLAs, and providing analytical support.
Job Description - Analyst Operations
Roles and Responsibilities:
- Excellent interpersonal, problem-solving, and analytical skills
- Well-organized and detail-oriented
- Analytical thinker
- Ability to meet process SLAs (TAT & Quality)
- Responsible to comprehend, and having good customer service attitude to clarify articulate the resolution
- Transaction process for US Life/Annuity processes
- Good time management and organizational skill
Requirements/Qualifications:
- Bachelor's degree (Non - Technical)
- 0 to 1 year of experience in Operations
- Excellent verbal and written communication skill
- Must be details and solutions oriented
- Ability to work under pressure
- Strong computer proficiency
- Typing speed should be 30 WPM
- Flexible for night shifts
Preferred Skillsets:
- US Life Insurance and Annuity awareness
- Proficiency in MS Office
Top Skills
MS Office
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