At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We are currently looking for a high caliber professional to join our team as Operational Risk Manager - C13 (Internal Job Title: Operational Risk Officer - C13) based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
-
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
-
We empower our employees to manage their financial well-being and help them plan for the future.
-
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
In this role, you are expected to:
Support successful execution of the global LMS/Billing risk and control strategy with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls. Professional will act as an advisor to the business on day-to-day risk and controls topics, including issues and corrective action plans, operational risk events (OREs) and their remediations, MCA transformation and strategy, new product rollouts, audit management and other events as raised by the business. This professional will be an actively engaged partner with the operations teams to identify sources of risk, trends in issues and OREs, and conduct thematic reviews to proactively address gaps. They will act as a trusted partner for the business and build a strong relationship with partners in operations, product, risk and other areas of the bank.
-
Responsible for managing global team of line control officers covering LMS/Billing operation
-
Manage risk and controls within the LMS/Billing operations lifecycle, including issue and corrective action plans advisory
-
Engage with MCA governance team to ensure risk and controls are appropriately captured in MCA and address any risks identified through the MCA process
-
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation, and management of operational risk events
-
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes
-
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
-
Shape and define governance model for global LMS/Billing operations risk
-
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
-
Prepare reports for senior management
-
Provides control advice and guidance to LMS/Billing operations organization
-
Communicates guidance and training of new requirements
As a successful candidate, you would ideally have the following skills and exposure:
-
Bachelor’s/University degree, Master’s degree preferred
-
6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
-
In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.
-
Effective verbal and written communication and analytical skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
------------------------------------------------------
Job Family Group:
Risk Management
------------------------------------------------------
Job Family:
Operational Risk
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Top Skills
Citi Mumbai, Maharashtra, IND Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
