Operation Manager

Reporting Manager: VP of Fulfillment
Working Schedule: Monday - Fri, 9am - 6pm
Location: Mumbai One BKC Office

We are looking for a highly proactive, operationally sharp, and people-first Operations Manager to lead the day-to-day functioning of our Buyer operations team. You will be the backbone of our global buyer operations—managing workflow across suppliers, support and global fulfilment teams. This role is central to ensuring daily success across our global fulfilment operations to ensure we meet customer expectations in terms of sourcing and confirming all orders as per customer requirements bridging on the ground execution with strategic team development, process optimization, and interoffice alignment.

As the current Operations Manager transitions out of the role, this is an exciting opportunity to build upon an established foundation, mentor a team, and drive results in a high-growth environment.

Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.

We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.

• Run buyer operations, non purchase order, special requests and jewelery operations team that provides 24*7 support to our customers

• Ensure all orders placed or requests raised are confirmed/responded to within the SLAs

• Bridge the gap between customers, suppliers and support teams

• Build processes to ensure as demand grows we are able to scale the operations efficiently while maintaining our SLAs.

• Maintain strong local relationships with suppliers and internal stakeholders

• Review weekly operational metrics by function and implement improvements.

• Lead team check-ins (weekly, biweekly, or monthly), creating personal development plans and ensuring responsibilities are calendar-blocked and enforced.

• Partner with other Nivoda hubs for cross-office alignment and contribute insights in weekly business reviews (WBRs).

• Communicate platform updates, changes in SOPs, or workflow enhancements with transparency and clarity.

• Cultivate a positive team culture rooted in accountability, clarity, and growth.

• Leverage data tools (e.g ThoughtSpot, Excel, BI dashboards) to track inquiry fulfillment, production speed, and returns.
  

• 5+ years in operations, fulfillment, or logistics-based office management

• 5+ years experience in managing or leading small teams

• Demonstrated ability to execute and enforce daily operational workflows

• Proficiency in ThoughtSpot, Excel/Sheets, logistics tools, and time-based performance tracking

• Clear, effective communicator and highly organized leader

• Diamond knowledge would be preferred
  

• Experience within the diamond, gemstone, or luxury goods industry

• Proven ability to build systems for operational improvement and team performance

• Strong local familiarity with India diamond operations
  

• 100% of daily orders placed confirmed same-day

• Weekly report submission and continuous WBR participation

• Opportunity to shape a high-impact function in a rapidly scaling company

• Flexible work culture with entrepreneurial ownership

• Competitive salary and performance-based bonuses

• Generous paid time off and wellness policies health insurance, and benefits package

• Work in a fast-paced, globally connected, innovation-first environment