Company Description
About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.
About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Due to our continued growth, we are hiring for a Online Survey Quality Assurance Specialist at M360 Research, an M3 company.
Job Description
Position Title: QA Specialist
Department: Quality Assurance I.
Reporting to: Team Lead, Quality Assurance
Experiences: Min 2 years of experience in a similar role
Shift: Night Shift (US EST time zone)
Business Unit Mission:
The QA Specialist is a client facing role that focuses on managing client expectations relevant to survey programming and ensures that programmed links match client materials.
A successful candidate has a strong understanding of questionnaire structures, skip logic, masking and link testing. They are well versed in market research.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- 5%: - Review of client materials to confirm/adjust specs.
- 20%: - In-depth review of materials to ensure clarity, suggest improvements to protect the M3 panel and engage it in a correct way.
- 10%: - Direct client contact relevant to survey programming and quality assurance.
- 10%: - Coordination with other M3 internal teams to develop solutions for specific project requirements and/or challenges.
- 40%: - Link testing to ensure match to materials that results in correct data collection.
- 3%: - Ensuring materials are correctly and consistently updated through the programming phase.
- 10%: - Developing, tests, and implements new approaches and functions, both project-specific and general, improving and streamlining existing procedures.
- 2%: - Occasional vendor management.
Essential Job functions:
Including, but not limited to the following:
- Maintain regular and punctual attendance
- Work cooperatively with others
- Comply with all company policies and procedures.
Outcomes:
- Quality check survey links for projects programmed by the M3 programming team
- Achieve min 98% quality on survey links delivered/produced (combined team score)
- Achieve min 98% on-time delivery of the initial survey links to clients (combined team score)
- Receive a minimum 6.2 CSAT score
- Adhere to quality control process between operations, programming, sales and the client
Competencies:
- Attention to detail – must be able to review and flag any errors or inconsistencies in survey links materials and programmed links
- Communication – must be able to effectively communicate across departments and teams – including but not limited to, clients, sales, project management, and programming
- Problem-solving – must be able to resolve issues, brainstorm, and problem-solve across teams.
Qualifications
Education and Training Required:
Bachelor’s degree or equivalency required
Additional Information
Knowledge, Skill, Ability:
- EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information
- Unwavering approach to do it right the first time
- Expert understanding of the questionnaire structure
- Excellent at managing multiple projects and priorities
- Strong understanding of market research methods
- Propensity to quickly learn, and at times implement, new processes and applications
- Strong problem-solving skills, including an ability to think outside-the-box
- Exceptional ability to multi-task and balance multiple projects and priorities
- Ingenuity and the willingness to learn new techniques
- Excellent at establishing and managing relationships with clients, vendors, and coworkers
- Excellent skills in Microsoft Excel, Word, and Outlook
- Organized, self-motivated, and self-directed
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe.
M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.
M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
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