Manage and grow assigned client accounts by building strong relationships, assessing needs, presenting products/services, resolving issues, driving upsell and renewals, collaborating with internal teams, and reporting on account performance to improve customer satisfaction and revenue.
Job description
Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey
- You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services
- Your role is crucial in driving customer satisfaction, retention, and business growth
Responsibilities:
- Client Relationship Management:Build and maintain strong relationships with assigned clients
- Act as the main point of contact and establish trust to understand their business goals and challenges
- Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations
- Identify opportunities for upselling or cross-selling based on client needs
- Account Planning:Develop account plans outlining strategies for client retention and growth
- Collaborate with internal teams to align products or services with client objectives
- Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits
- Provide training and support to clients as needed
- Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner
- Collaborate with internal teams to ensure client satisfaction
- Sales Growth:Identify opportunities for business expansion within existing accounts
- Work closely with the sales team to explore new revenue streams
- Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership
- Monitor contract compliance and address any discrepancies
- Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics
- Utilize analytics to identify trends and opportunities for improvement
- Customer Feedback:Gather and analyze customer feedback to improve products or services
- Implement changes based on client input to enhance customer satisfaction
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Client satisfaction
SalesClient relationship management
Business expansion
Product service
Customer satisfaction
Issue resolution
Account management
Analytics
Account planning
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead end-to-end QA for Salesforce Sales Cloud and CPQ across Quote-to-Cash. Design and execute functional, regression, API, and end-to-end tests; build and maintain ACCELQ automation suites; validate data flows with external systems; support UAT; collaborate with developers, admins, and product owners; troubleshoot defects and ensure release quality.
Top Skills:
AccelqApexBrunoCi/Cd PipelinesClaudeDell BoomiFlowsInformatica CloudLightning Web Components (Lwc)Microsoft CopilotMulesoftNetSuiteOauthPlaywrightPostmanProcess BuilderProvarRest ApisRevenue CloudSalesforce BillingSalesforce CpqSalesforce Sales CloudSalesforce Scale CenterSeleniumSlackbot AiSoap ApisSOQLSoslSsoVaricent
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Lead Rubrik's engagement with Global Systems Integrators across India to grow strategic partnerships, drive service creation and enablement, execute account and partner business plans, coordinate cross-functional teams, and accelerate partner adoption and bookings. Manage negotiations, build OEM/ISV ecosystems, and travel extensively to engage partners.
Top Skills:
AWSCloud PlatformsGCPMicrosoft (Azure)NutanixPure StorageRubrikSaaSSalesforce
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Design, build, and deploy event-driven automations to eliminate operational runbook toil. Operate and support production databases and streaming platforms, participate in on-call rotation, implement least-privilege IAM and auditability, and lead automation roadmap across data infrastructure.
Top Skills:
AlertmanagerApache AirflowAws CloudtrailAws CloudwatchAws EventbridgeAws IamAws LambdaClaudeCursorDynamoDBElasticsearchGithub ActionsGitopsJavaScriptJenkinsKafkaKubernetesMySQLPostgresPrometheusPythonRedisTerraformTypescript
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
