Provides technical support, troubleshooting, configuration, monitoring, and maintenance for Forcepoint security solutions. Resolves firewall, network security, web security, and connectivity issues; analyzes root causes; manages customer tickets within SLAs; documents troubleshooting; configures security policies and rules; coordinates with customers and internal teams; and escalates complex issues when necessary.
Provide technical support and troubleshooting for Forcepoint security solutions.
Configure, monitor, and maintain Forcepoint security products as per customer requirements.
Troubleshoot firewall, network security, web security, and related connectivity issues.
Analyze technical issues, identify root causes, and implement appropriate resolutions.
Handle customer support tickets and ensure timely resolution within defined SLAs.
Coordinate with customers and internal teams to resolve technical issues.
Maintain accurate ticket updates, troubleshooting records, and technical documentation.
Assist with security policy configuration, rule management, and routine maintenance activities.
Escalate complex technical issues to the appropriate teams when required.
Requirements
Similar Jobs
Artificial Intelligence • Cloud • Infrastructure as a Service (IaaS)
Provides L3 network and firewall operations support for data center and office infrastructure. Responsibilities include advanced configuration and troubleshooting of switches, routers, firewalls, BGP EVPN VXLAN fabrics, VPNs, and related technologies. The role handles 24/7 incident response, escalations, root-cause analysis, uptime, change management, documentation, SLA compliance, and support for L1/L2 teams and clients. Preferred capabilities include SOC processes, SIEM monitoring, threat intelligence, vulnerability management, cloud networking, and security compliance.
Top Skills:
AclArcsightAws VpcAzure VnetBgpCheck PointCisco AsaCisco FirepowerDhcpDmzDnsEigrpEvpnFortinetIdsIpsIpsec VpnIso 27001ItilNagiosNatOspfPalo AltoPci-DssPrtgQradarSIEMSolarwindsSplunkSsl VpnStpTcp/IpVlanVtepVxlanZone-Based Firewall
Information Technology • Consulting • Cybersecurity
Configure, administer, and troubleshoot FortiGate firewalls, FortiManager, and FortiSwitch devices. Implement firewall policies, routing, NAT, VPN, and security configurations; monitor infrastructure; resolve incidents; document changes; and coordinate with technical teams and customers while following security and change-management processes.
Top Skills:
CcnaFortigate FirewallFortimanagerFortiswitchNatVpn
Information Technology • Consulting • Cybersecurity
Configure, administer, and troubleshoot FortiGate firewalls, FortiManager, and FortiSwitch devices. Implement firewall policies, routing, NAT, VPN, and security configurations; monitor infrastructure; resolve incidents; document changes; and coordinate with internal teams and customers while following security and change-management processes.
Top Skills:
CcnaFortigate FirewallFortimanagerFortinet NseFortiswitchNatVpn
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
