Proarch is Seeking for an experienced Network Engineer to join our Global Support Center (GSC) team. This role serves as an escalation point for complex network-related incidents across global client environments and supports 24×7 operations for mission critical infrastructure. The ideal candidate brings strong hands on experience in enterprise networking and firewall technologies, excels in troubleshooting, and is comfortable working in an MSP/NOC-style environment. You will collaborate closely with cross-functional teams to ensure secure, reliable, and scalable operations.
About Proarch:
Founded in 2006, ProArch began as a tight-knit team of business-minded IT professionals passionate about delivering exceptional cloud-based technology solutions. Today, we’ve grown into a global force spread across US, UK and India into multidisciplinary experts spanning cloud, infrastructure, data analytics, cybersecurity, compliance, and software development. Organizations turn to ProArch for forward-thinking guidance, seamless implementation, and dependable ongoing support partnering with us to reach every milestone on the path to their vision.
Our services consist of specific practice areas that are methodically designed to complement and enhance each other's effectiveness. This interconnected approach removes roadblocks and drives rapid growth and financial stability. Many of our clients leverage the full scope of our services, creating a supply chain of value that impacts the entire organization from IT to customer experience. At our core, we believe in the power of technology to transform. We’re passionate about inspiring innovation that shapes our people, our clients, our partners, and the communities we serve.
Responsibilities:
- Act as an L2/L3 escalation engineer for complex network incidents from the GSC / NOC team.
- Manage and support cloud infrastructure, with a focus on Azure networking services and Azure AD administration.
- Monitor, troubleshoot, and resolve issues related to firewalls, routing & switching, VPN connectivity, and network segmentation/security controls.
- Configure, manage, and support enterprise firewall platforms, including Barracuda CloudGen Firewalls and FortiGate Firewalls.
- Design and manage IP addressing and network topology, including subnet masks, CIDR calculations, VLAN planning, and NAT configurations.
- Support and maintain secure remote connectivity through site-to-site VPNs, client-to-site VPNs, and IPSec/SSL VPN tunnels.
- Create and maintain network diagrams, technical documentation, runbooks, and SOPs.
- Participate in major incident bridges (P1/P2) and drive root cause analysis (RCA).
- Collaborate with Cloud, Security, and Server teams during cross-domain incidents.
- Perform network changes following established change management processes.
- Mentor junior engineers and contribute to knowledge sharing within the team.
- Implement and monitor network security controls and best practices to protect corporate and client environments.
- Ensure effective ticket management, with adherence to defined KPIs and SLAs.
- Collaborate with architecture teams to design hybrid infrastructure solutions integrating on premises and cloud systems.
- Conduct performance tuning, patching, and upgrades for network and related cloud environments
Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 5–10 years of experience in networking, cloud administration, or related IT infrastructure roles.
- Relevant certifications such as CCNA or CCNP or equivalent.
- Cloud infrastructure support and Azure AD administration.
- Strong fundamentals in TCP/IP, routing & switching, subnetting, VLANs, and NAT.
- Experience with Azure networking and VPN connectivity.
- Hands on experience with at least one major firewall platform (e.g., Barracuda CloudGen Firewalls, FortiGate Firewalls).
- Familiarity with ITSM tools and structured incident management.
- Strong troubleshooting and problem solving skills.
- Clear verbal and written communication.
- Team oriented mindset with a willingness to mentor others.
- Ticket management and escalation handling.
- KPI/SLA performance tracking.
Life @ ProArch
- At ProArch, we believe our people are the key to our success. That’s why we foster an environment where every employee—known proudly as a ProArchian—can grow, thrive, and make a meaningful impact.
- We empower employees to develop at their own pace through Career Pathways, a clear and supportive guide to professional progression.
- Our culture is one of positivity, inclusivity, and respect. Titles don’t define how we treat each other—every ProArchian is valued equally, and collaboration across roles and teams is the norm.
- We understand that great work starts with balance. That’s why we prioritize work-life harmony, offering flexible work schedules and encouraging time for what matters most.
- Beyond the workplace, ProArchians actively give back—organizing volunteer efforts and charitable initiatives that empower the communities we call home.
- And because we know that extraordinary efforts deserve recognition, we celebrate those who go above and beyond with appreciation programs.
- At ProArch, we’re not just using technology to transform businesses—we’re using it to create a better experience for our people, our clients, and our communities.
