Fault Management Specialist Internet Protocol is responsible for diagnosing and resolving IP (Internet Protocol) network faults to ensure optimal performance and reliability. This role involves troubleshooting IP network faults and promptly responding to network incidents and outages with the agreed SLA (Service Level Agreement) and OLA (Operational Level Agreement) and Network Support. Candidates should have expertise in an IP and MPL (Multi-Protocol Label Switching) background.
Responsibilities- Monitor network performance and identify faults using network management tools and systems.
- Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions.
- Respond promptly to network incidents and outages, ensuring minimal disruption to services.
- Coordinate with internal teams and external vendors to resolve network issues efficiently.
- Perform routine maintenance and updates to network equipment and systems.
- Optimize network performance by implementing necessary changes and improvements.
- Maintain accurate records of network faults, incidents, and resolutions.
- Generate regular reports on network performance and fault management activities.
- Work closely with cross-functional teams to address network issues and improve overall network health.
You have:
- Fault Management L2 support for IP/Security domain (NOC support)
- Proven experience in IP fault management, network troubleshooting, and incident response.
- Require 10-15years work experience in an ISP (Internet Service Provider) / MSO (Managed Service Operator) environment covering the following with a bachelor’s or equivalent degree.
- Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/Checkpoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes.
- Working knowledge of IOS XR, Cisco ASR 9010, Nexus switches, Juniper MX products.
It would be nice if you also had:
- IP Certifications for Juniper and/or Cisco are required.
- Provide 24/7 tier2 technical and operational support to the IP core networks and handle any customer fault escalation.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
