Mortgage Operations Lead

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.
The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.
Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!

One of our  Finance ventures, Koodoo is scaling fast and we’re looking to hire high-energy, motivated and curious talent to support them on that journey!

About Koodoo

Koodoo is a digital mortgage platform that helps lenders distribute and underwrite mortgages digitally. The platform today powers digital distribution for 15 of the top 20 lenders in the UK as well as comparison for major brands e.g. Compare The Market, ClearScore, Confused.com, Experian, Go.Compare, Nerdwallet amongst others.

Our mission at Koodoo is to create a world where securing the best home finance deal is transparent, seamless and empowering. We do this through helping customers understand their mortgage options on their favourite comparison sites. As a result of increasing demand for mortgage advice, in early 2023 we will use Koodoo’s platform and partnerships to launch our first charge mortgage advice service, enabling customers to search products and receive advice simultaneously.

The Role

We’re looking for a highly motivated, driven, and experienced Mortgage Operations Lead. This role is pivotal in the growth of Koodoo’s advice capabilities, and you will be working directly with the UK-based Operations team to build out our Mortgage Operations process from scratch.

As we launch our advice service, it is likely that you will process most cases yourself. As we scale up and take on more team members, you will be responsible for supervising and expediting the Mortgage Operations workflow by training new team members, providing feedback on capacity levels, and suggesting improvements to the process.

Key Responsibilities

• Manage a pipeline of cases in a fast-paced environment, initially handling most cases yourself, as we scale up you will spend more time supervising the workflow
• Own the case management operational process, including:
  • Key case details into lender portal
  • Upload customer documents to lender portal
  • Submit and track application, answering any queries or concerns
  • Liaise with third parties and provide updates to the customer about the status of their case, answer any queries and request additional documentation where needed
  • Support with the post-completion finance and reconciliation process
• Create, review, and update operational procedures and policies for case management
• Provide recommendations for processes handled by the UK advisor team that can be picked up by India team for greater efficiency
• Identify areas for improvement in the broader operational process and provide recommendations for improvement
• As the team expands, monitor performance and quality of case handling across team members
• Build a workflow for customer re-engagement to maximize conversion through the sales funnel
• Carry out all activities in line with Koodoo’s Conduct standards, ensuring that promoting good customer outcomes is at the forefront of your day-to-day activities. Ensure that all cases achieve high QA/conduct scores and good/excellent customer feedback

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

• You’ll have 5 years experience in Mortgage Operations (ideally familiar with UK-based regulations and documentation) with a level of seniority in your previous role
• You’ll be knowledgeable about the key elements of mortgage operations, including advice, case management, underwriting, disbursement and collections
• You’ll have experience of managing a team but also will not be afraid to get stuck into mortgage case management yourself
• You’ll have experience in collecting and verifying documentation related to the mortgage process

Preferred Skills:

• You’ll be confident in your decision making and be able to clearly articulate your rationale and reasons-why to stakeholders, both internal and external
• You’ll have experience working in a dynamic and fast-paced dynamic environment
• You’ll be a self-starter and independent worker but also demonstrate strong management capabilities
• You’ll have excellent interpersonal, motivational, analytical, and oral and written communication skills
• You’re capable of compiling, analyzing, preparing and presenting reports with financial/statistical data
• You’re proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel, PowerPoint, and Outlook)
• You’re able to manage a staff of 5 or more employees

What We Can Offer You

• Be part of the World’s Leading Digital Venture Builder
• Have the opportunity to be a part of and learn from the incredible diverse talent in BC
• Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and the opportunity to work with Gen AI
• A fun and open, if a little cricket-obsessed, atmosphere – we own the Rajasthan Royals IPL team!
• 24 days of annual leave, 6 floater leave and 4 public holiday days, maternity and paternity leaves.
• Private medical for you and your immediate family.

Important
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.