Business Unit:Global Information Technology
Reporting To:Manager, Infrastructure Operations
Shift:US/Seattle (8:30 pm - 5:30 am IST) (India)About Russell Investments, Mumbai:
Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai.
Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.
For more information, please visit https://www.russellinvestments.com.
Job Description:
The Monitoring Engineer II is both a technical and business collaboration role supporting Russell Investments’ compute infrastructure. You will directly support mission critical servers across all Russell Investments’ global sites and partner with management in Seattle, WA. Technical knowledge and experience supporting Solarwinds, Windows servers, Linux Servers, and VMware environments are a must.
Years of Experience
3-6 years of relevant industry experience
Qualifications
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Bachelor’s Degree in Computer Science, Business or Engineering. Equivalent work experience may be considered in lieu of education.
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Troubleshooting performance related issues
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Experience in IT service delivery using the ITIL framework
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Demonstrated experience working as part of a high performing team
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Ability to communicate complex technical details to all levels of management
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Expertise in understanding, setting, and managing customer expectations
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Ability to understand and solve complex problems quickly
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Experience supporting enterprise monitoring and alerting tools for servers, databases, and networks
Responsibilities
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Day-to-day operational support and maintenance (including patching and upgrading) of the compute environments
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Task delegation and work oversight of junior and intermediate level Systems Engineers
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Maintains detailed documentation and inventory of all managed environments
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Responsible for timely on-call response to incidents
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Maintain confidentiality of sensitive company data without exception
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Maintain an instant and trending view of the health of the infrastructure
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Participate in other IT projects and/or tasks as needed
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Operational management and support of enterprise monitoring tools with integration into ITSM software
Candidate Requirements
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Expert Level Solarwinds Knowledge
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Experience in administering Microsoft Windows Server
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Experience in administering Linux Servers
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Experience with Jira Service Management
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Familiarity with Active Directory
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VMware – vCenter, ESXi and vSAN (HCI)
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Server hardware support and configuration (preferably Dell PowerEdge)
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Scripting (e.g. PowerShell, Perl, etc.)
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Desired certifications: MCSE, VCP
Core Values
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Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
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Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
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Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
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Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
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Exemplifies our customer-focused, action-oriented, results-driven culture.
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Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
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Ability to act with discretion and maintain complete confidentiality.
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Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.
Top Skills
What We Do
Russell Investments is a leading outsourced CIO (OCIO) partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 32 countries. Headquartered in Seattle, Washington, Russell Investments has offices in 19 cities around the world, including London, New York, Toronto, Sydney, Tokyo, and Shanghai.
