At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what’s best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Microsoft 365 Support Engineer
POSITION LOCATION
India (Remote)
YOUR ROLE
In this role you will be working as M365 Support Engineer. As part of your role, you will be expected to have strong skills and expertise on Microsoft 365 adminstration: engineering, migration, configuration setup, technical documentation, action plans, Level 1 support (incidents and problems resolution) and continuous improvement. You will need a blend of superb problem-solving and innovation skills to resolve a wide variety of technical challenges. You should be able to work under general or minimal directions.
You will be working with best-in-class employees with a diverse background in a very fun and engaging environment.
What you will be doing
- Must have the aptitude to learn new technical tools and business processes.
- Demonstrates the ability to contribute ideas and suggestions during design and technical meetings.
- Should be able to with business users to assist on projects
- Administer Microsoft Purview & Microsoft Entra ID.
- Provide troubleshooting and support for available solutions.
- Adhere to SOP, standards and best practices established in the project.
- Contributing to reporting and governance of overall M365 platform
What you bring
- 1-3 years Microsoft 365 administration experience with Entra ID, Compliance portal (Purview)
- Knowledge of Microsoft 365 Identity and Access Management, Azure Active Directory
- Knowledge of Microsoft 365 monitoring service health, removal of user accounts, and management of service requests
- Experience with system monitoring, issue investigation, performance monitoring and tuning
- Hands-on experience with PowerShell
- Oversee Microsoft 365 roadmap releases, ensuring that proper planning, tracking, and communication is in place for upcoming changes
- Support hybrid Azure Active Directory (AAD) environment and AAD based Single Sign On (SSO)
- Manage assigned projects and tasks, ensuring timely completion
- Partner with other team members to understand system requirements and configurations
- Maintain documentation of technology systems, processes, and components
- Microsoft 365 Certification(s) and other related Microsoft Certification
- Experience working in a distributed team environment
- Able and willing to learn new technologies and tools required for the project.
- Strong interpersonal and communication skills
- Detail orientated and able to thoroughly document and communicate issues
- Strong focus on providing service to the customer.
- Out of the box thinking; Flexible / Critical thinking skills a must.
- Able to sell concepts and designs / benefits to multiple audiences.
- Able to work independently and in diverse, co-located and remote teams
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
- Competitive Compensation & Total Rewards Incentives
- Attractive Mediclaim Coverage
- Annual Leave of up to 25 days
- 12 Sick Leaves
- 12 Casual Leaves
- Additional leaves for marriage, child-birth, adoption, bereavement
- 11 Holidays for all employees
- Utility Allowance to cover for Internet and Phone expenses
- Employment Assistance Program
- Gratuity eligibility
- Business Travel Accident Insurance
- Active employee engagement activities
- Access to LinkedIn Learning in addition to ongoing Genworth Training calendar
