The Marketplace Operations Analyst will manage operational support for third-party partners, analyze guest and partner data, monitor order pipeline trends, and deliver insights and recommendations for enhancements to improve Partner and guest experiences.
Target + is an exciting new platform within Target’s digital portfolio. Guests look to Target for great products. With Target +, we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers (“Partners”). Guests will find these Target + products seamlessly integrated throughout Target.com, and they will benefit from the perks already enjoyed from Target, like 5% off with a Target REDcard, free shipping and easy in-store returns.
On the Target + team you will lead timely, accurate and professional and operational support to internal and external partners. Primary responsibilities of the Operations Analyst are:
- Manage support queue and execute defined Partner support processes
- Analyze guest and partner support data for key trends and report findings
- Analyze Operational KPIs (eg Order Defects, Click to Deliver speeds, regional delivery trends etc)
- Based on support and operational analysis, develop trends & insights, recommendations and deliver actions steps to Partners and internal stakeholders for improvement
- Monitor order pipeline trends and triage issues impacting guest experience
- Deliver enhancement projects impacting Partner experience or internal processes
Requirements
- 4 year college degree
- 3+ years’ experience in operations or business analytics. Digital retail and/or Marketplace experience strongly preferred.
- High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool)
- Detail oriented, analytical and inquisitive
- Able to manage multiple priorities, and work with speed and accuracy
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What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
