We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Primary Key Responsibilities (Top 3-5 KRA)
Process Mapping & Analysis
- Design as-is and to-be process flows using tools such as Microsoft Visio.
- Conduct gap analysis to identify inefficiencies and recommend improvements aligned with asset management best practices.
Documentation
- Capture detailed business requirements and translate them into structured documents, including process maps, SOPs, and functional specifications.
- Maintain accurate and up-to-date documentation for all transformation initiatives.
Risk & Control Awareness
- Document key and non-key controls within operational processes, detailing how they are operated and monitored.
- Ensure alignment with regulatory requirements and internal risk frameworks specific to asset management.
Template Utilisation & Governance
- Apply version control, ownership assignment, and approval workflows to maintain governance standards across documentation.
- Ensure consistency and compliance with organizational templates and documentation protocols.
Stakeholder Engagement
- Collaborate with process owners, investment operations teams, and other business units to validate documentation accuracy.
- Facilitate workshops and meetings to gather input and drive consensus on process improvements.
Communication & Visualisation
- Present complex processes clearly using flowcharts, diagrams, and checklists for easy stakeholder understanding.
- Develop visually engaging materials for senior management and governance committees.
Key Stakeholder Management
Internal
Business stakeholders at all levels
External
External vendors (where required) for procurement of various project management tools
Knowledge, Skills, Experience & Educational Qualification
Qualifications & Skills:
- Bachelor’s degree in Finance, Business Administration, or related field; MBA preferred.
- Experience in asset management or financial services with a focus on operations and process improvement.
- Proficiency in Microsoft Visio and other process mapping tools.
- Strong understanding of risk and control frameworks within investment operations.
- Excellent communication, stakeholder management, and presentation skills.
- Ability to manage multiple priorities and deliver under tight timelines.
- Lean Six Sigma Black Belt Certified is good to have
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Any Microsoft cloud certifications is good to have
- Investment Banking related certifications is a plus
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
