Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role: Provide engineering and technical support for custom engineered product lines from preliminary and design phases through completed contracts. Work along with the application engineering supervisor to support a global Xylem sales team as well as distributors and representatives to provide product support thru specification review, cost estimates, proposal creation.
Essential Duties/Principal Responsibilities:
Provide guidance to management to determine which product will best meet the customer’s needs.
Review of technical specifications with management to determine product compliance/deviation form spec and position Xylem in its best interests.
Support and communicate with management, Xylem sales organization, distributors, as well as external specifying engineers.
Work with teammates to product costing and lead times to establish budgetary estimates.
Creation of proposals/contracts for new units for both municipal and industrial projects.
Establish costs for all major buyout items for projects.
Enter orders/contracts into ERP.
Communicate all contract requirements to management, engineering, project management, and purchasing teams.
Work with engineering/teammates to create engineering BOMs within ERP for ETO product.
Coordinate with management and purchasing teams on all major buyouts to ensure lead times and cost estimates are satisfied.
Continually manage ETO product contracts and communicate thru Xylem sales channels.
Report customer complaints or any warranty claims to Xylem management.
Additional Responsibilities:
Participate in continuous improvement projects and proactively maintain collaborative relationships.
Actively participate in the use of the CRM tool Salesforce for all US projects.
Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences.
Minimum Qualifications:
Education, Experience, Skills, Abilities, License/Certification:
Bachelor of Science Degree in Mechanical/Industrial or Civil Engineering from an accredited educational institution or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Zero to three plus years of experience within similar industry.
Strong MS Office skills.
Ability to work within a diverse workforce and customer base with strong collaborative and respectful people skills.
Possess strong communication, presentation and interpersonal skills necessary to effectively service customer needs and support products.
Preferred Qualifications:
One to three years within rotating mechanical equipment industry (custom pumps).
Knowledge of AutoCAD or ProE.
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Light lifting (20-25 pounds), office environment
Regularly required to sit or stand, reach, bend and move about the facility
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Shop: Occasional shop exposure.
Travel: As required to fulfill the duties listed above.
Standard weekly job hours: 40 hrs
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
