Manager Commercial Operations

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Description

A highly critical and visible commercial operations role that will oversee the entire Ethicon franchise of Johnson & Johnson Pvt Ltd, Ethicon division India processes. This is a hands-on position responsible for Channel Management, Tender Management, overseeing secondary sales compilation, incentives payment, Due Diligence, compliance, and audits that will enable the franchise to meet sales and service objectives.  Collaboration with other members of the sales, supply chain, sales, marketing, deliver, Regulatory affairs, and customer support teams is paramount to achieve objectives. 

Essential Duties and Responsibilities

-        Tender pricing, documentation, and approvals

-        End to end Third party Intermediary (TPI/Dealers)  Management

-        Contract workforce Commercial Adminstration Management

-        Digital solutions implementation

-        Overseeing Secondary Sales compilation and incentives payments

-        Due diligence and compliance of all commercial processes and handling different audits for the same.

• Commercial Operations
• TPI management in terms of appointment, network optimization, training, onboarding, performance monitoring, relationship management, technology deployment.
• Drive end to end Tender management, pricing, documentation, software implementation and enhancement coordination.   
• Proactively facilitating, re-engineering, best practices & consensus between functional experts (Sales & Marketing, Operations, Finance, and IT)
• Master data management
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• Customer Service
• Managing Price Difference Credit Note (PDC) process, liaising with third party handling this process from overall governance point of view to ensure the processes are being followed., issue resolution for dealers’ queries.
• Coordination of PRIs - process the product returns from the customers by following up with the warehouse and the sales team.
• Interacting with entire sales force for ensuring the compliance part of all commercial processes, conducting regular trainings including new recruits’ trainings
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• Project Management & DATA Analytics
• Manage assigned data flows & dashboards.
• Train users on using these dashboards.
• Identify opportunities for automation best practices & analytics opportunities
• Improve customer experience with assigned reports
• Independently drive or support assigned analytics project
• Develop & define project scope, Project Budget, Resource plan, Interdependencies, Operational & executional plans & Integrated schedule
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• Other
• Prepare, report, and communicate key KPIs to management – new dealers appointment, selection, onboarding and overall governance.
• Work with the extended support team in preparing basic MIS, communicating the MIS to the sales teams on a daily/ weekly basis
• Develop advanced MIS for the franchise to enable them make data driven decisions
• Communicate daily/ weekly with National Sales Managers and Regional Sales Managers to monitor sales performance and track potential shortfalls.
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