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Summary:
The Best Execution Manager is responsible for leading the Best Execution High Risk team and managing assigned high-risk files within Default. The role requires partnering with multiple departments within Servicing and Default, as well as working with attorney firms, Freedom In-House Legal, municipalities, insurance carriers, litigation firms, and any other entities as required to resolve and mitigate high-risk issues. The Manager will follow directed processes on a case-by-case basis for negotiating, determining solutions with legal firms, delivering information to Freedom Senior Management, title solutions, and other solutions as required. Solutions will be documented on the Best Execution work platform. The Manager is required to have extensive experience and knowledge of property preservation, hazard policies, code violations, agency claims guidelines, and Freedom policies. As the Best Execution Manager, responsibilities include managing the team reviewing high-risk, high-touch Best Execution loans and ensuring follow-up is completed promptly, and Senior Management takeaways are responded to as quickly as possible. Following up with counsel, internal Legal team, and affected departments until resolutions of issues can be achieved. Critical thinking skills, negotiation skills, and applying common sense are crucial to the role, in addition to good interpersonal skills when dealing with attorneys and difficult situations with customers, customer counsel, code enforcement officials, and insurance adjusters.
Essential Job Duties and Responsibilities:
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Comprehending complex issues and developing/presenting proposed solutions to senior management mitigating loss to Freedom
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Extensive knowledge of all agency servicing guidelines (FHA, VA, USDA, FNMA/FHLMC) as well as standard code requirements, title requirements, hazard/repair knowledge, property insurance claim experience, and general business knowledge
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Strong critical thinking skills and problem solving ability thinking of multiple alternative solutions to reduce risk and loss
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Strong ability to document conversations accurately and interpret data
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Extensive knowledge of Excel and the ability to build reports and analyze data.
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Recommend resolutions and enhancements to procedures that will reduce timelines, identify process gaps, and limit costs to Freedom
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Comply with all company policies and procedures.
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Maintain regular and punctual attendance.
Other Job Duties and Responsibilities:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Understanding of the Default Life Cycle of a loan based on insurer and investor guidelines
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Strong understanding of FHA, VA and GSE Default Servicing Guidelines
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Excellent organizational and time management skills.
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Attention to detail with a high level of accuracy
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Analytical and Problem Solving skills.
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Excellent communication skills
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Ability to effectively present information to management
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Ability to define problems, collect data, establish facts and draw valid conclusions
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Ability to work with minimal supervision
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Ability to build relationships with both internal and external clients/vendors
Education and/or Experience:
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High School Diploma and five (5) to eight (8) years of default servicing experience preferred
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Bachelor’s Degree from a Four (4) year College or University and eight (8) years of related experienced preferred
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Three (3) to Five (5) years of management experience
Certificates, Licenses, Registrations:
None Required
Work Complexity:
Problems and issues faced are moderately complex. Problems typically impact own department and maybe other departments. Problems are typically solved through drawing from prior experience and analysis of issues.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.
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