Design, define, and measure operational KPIs across DealDesk workstreams; partner with workstream leads to identify process pain points and solutions; implement ETL, visualization, automation, and process improvements to drive efficiency and centralized processes.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Analytics & Metrics
Overview:
*Mastercard Overview
Mastercard is a global technology company powering the world's fastest payments network. We connect individuals, businesses, and economies-enabling secure, seamless, and accessible commerce. Beyond payments, we drive innovation, expand financial inclusion, and empower our people to make a meaningful impact. At Mastercard, growth is shared-when the company succeeds, so do our employees.
*Services at Mastercard
The Services organization is a key differentiator for Mastercard, delivering advanced solutions that help customers grow and optimize performance. This team operates with speed, scale, and agility-building end-to-end capabilities for a diverse, global client base.
*Insights & Enablement (I&E) within Services
The Services Business Development Insights & Enablement (BD I&E) team powers the infrastructure, tools, and processes that enable sales teams to operate efficiently and scale effectively. This function designs and builds the sales capabilities the Services team needs to effectively realize its revenue growth potential, while simplifying current sales support activities to enable the team to spend more time selling with clients.
We partner closely with multiple teams to:
-Drive operational intelligence and efficiency
-Improve productivity
-Simplify sales workflows
*Role Overview
The manager will play a key role in understanding and identifying areas to improve operational excellence across the different DealDesk workstreams. This is a hands-on, execution-focused role that helps design, define, and measure impact.
*Key Responsibilities:• Develop a strong understanding of our business environment• Engage with Workstream leads and act as an Internal Consulting partner to understand pain points related to their operational processes• Identify solutions to the pain-points using logical thinking, problem-solving skills, and leveraging better use of data and technology• Where appropriate, identify processes that can be Centralized• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, Operational automation, or process changes
All About You:
• Structured problem-solver with attention to detail • Strong proficiency in ETL and Visualization tools such as SQL, Alteryx, and Tableau.• Proficiency in Excel, PowerPoint, and Word; ability to create structured analyses, clear presentations, and professional documentation• Exposure to process automation tools (e.g., Power Automate) and process mapping tools (e.g., Visio, Signavio) or workflow design concepts• Ability to work effectively in cross-functional, global teams• Strong stakeholder management skills with the ability to listen, align, and influence• Ability to manage multiple priorities and deliver high-quality work in a fast-paced, dynamic environment• Strong verbal and written communication skills• Comfortable working with ambiguity and evolving requirements• Proficiency in leveraging AI tools to enhance productivity, enable effective multitasking, and operate at a high pace in a demanding environment• Flexible to collaborate across global time zones
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Analytics & Metrics
Overview:
*Mastercard Overview
Mastercard is a global technology company powering the world's fastest payments network. We connect individuals, businesses, and economies-enabling secure, seamless, and accessible commerce. Beyond payments, we drive innovation, expand financial inclusion, and empower our people to make a meaningful impact. At Mastercard, growth is shared-when the company succeeds, so do our employees.
*Services at Mastercard
The Services organization is a key differentiator for Mastercard, delivering advanced solutions that help customers grow and optimize performance. This team operates with speed, scale, and agility-building end-to-end capabilities for a diverse, global client base.
*Insights & Enablement (I&E) within Services
The Services Business Development Insights & Enablement (BD I&E) team powers the infrastructure, tools, and processes that enable sales teams to operate efficiently and scale effectively. This function designs and builds the sales capabilities the Services team needs to effectively realize its revenue growth potential, while simplifying current sales support activities to enable the team to spend more time selling with clients.
We partner closely with multiple teams to:
-Drive operational intelligence and efficiency
-Improve productivity
-Simplify sales workflows
*Role Overview
The manager will play a key role in understanding and identifying areas to improve operational excellence across the different DealDesk workstreams. This is a hands-on, execution-focused role that helps design, define, and measure impact.
*Key Responsibilities:• Develop a strong understanding of our business environment• Engage with Workstream leads and act as an Internal Consulting partner to understand pain points related to their operational processes• Identify solutions to the pain-points using logical thinking, problem-solving skills, and leveraging better use of data and technology• Where appropriate, identify processes that can be Centralized• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, Operational automation, or process changes
All About You:
• Structured problem-solver with attention to detail • Strong proficiency in ETL and Visualization tools such as SQL, Alteryx, and Tableau.• Proficiency in Excel, PowerPoint, and Word; ability to create structured analyses, clear presentations, and professional documentation• Exposure to process automation tools (e.g., Power Automate) and process mapping tools (e.g., Visio, Signavio) or workflow design concepts• Ability to work effectively in cross-functional, global teams• Strong stakeholder management skills with the ability to listen, align, and influence• Ability to manage multiple priorities and deliver high-quality work in a fast-paced, dynamic environment• Strong verbal and written communication skills• Comfortable working with ambiguity and evolving requirements• Proficiency in leveraging AI tools to enhance productivity, enable effective multitasking, and operate at a high pace in a demanding environment• Flexible to collaborate across global time zones
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Mumbai, Maharashtra, IND Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
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