The Local/Regional Subject Matter Expert (SME) will play a critical role in supporting the growth and operational excellence of the Global Business Services (GBS) team. This role is designed to provide in-depth technical expertise, ensure compliance with local regulations, and maintain high-quality standards in service delivery. The SME will serve as a client-facing representative, reviewing work, onboarding new services, and addressing client inquiries.
Roles & Responsibilities:
Technical Support and Guidance
- Provide in-depth technical support to the GBS team, assisting with complex issues related to accounting, payroll, and HR services.
- Act as the go-to expert on local regulations, ensuring GBS operations are compliant with all relevant laws and standards.
- Review and interpret changes in local rules and regulations, advising the team on implications and necessary adjustments.
Quality Assurance and Compliance
- Review the quality and accuracy of deliverables to ensure compliance with local regulatory requirements and internal policies.
- Conduct regular audits and quality checks to maintain high service standards.
- Develop and update Standard Operating Procedures (SOPs) to align with evolving regulatory environments.
Client-Facing Support
- Serve as a point of contact for client inquiries, providing professional and timely responses to address technical and compliance-related questions.
- Participate in client meetings, acting as a trusted advisor to clarify regulatory requirements and address any local compliance concerns.
- Assist in managing client expectations and communicating complex regulatory concepts in an accessible manner.
Client Onboarding
- Support the onboarding of new client services, ensuring a smooth transition and compliance with local requirements.
- Collaborate with the GBS team and other internal stakeholders to define the scope, timelines, and deliverables for new client services.
- Ensure all client documentation and service agreements are compliant and up-to-date before onboarding.
Knowledge Sharing and Training
- Provide training sessions and workshops to the GBS team on local regulatory updates, technical standards, and best practices.
- Create and maintain a knowledge base for local regulations to support continuous learning and skill development.
Collaboration and Support
- Work closely with the GBS team, regional directors, and other SMEs to ensure cohesive service delivery.
- Collaborate with internal stakeholders to identify growth opportunities and contribute to strategic initiatives.
- Chartered Accountant (CA) with a minimum of 5 years’ experience in accounting and tax and regulatory compliance
- Strong technical knowledge of and expertise in accounting standards, regulatory compliance and direct and indirect tax compliance and foreign exchange regulations
- Proven experience in a client-facing role, with excellent communication and interpersonal skills.
- Excellent client management and stakeholder engagement capabilities.
- Exceptional attention to detail and a commitment to quality.
- Ability to analyze and interpret complex regulations and compliance requirements.
- Strong problem-solving skills with the ability to provide strategic solutions.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Fluency in English is required.
ABOUT US
GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.
Business & Corporate Services provided:
- Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
- HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
- Finance Solutions: Accounting & Tax
For more information, please visit
OVERVIEW
We Measure Success by Results, Not Hours Worked
No timesheets.
At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:
- A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
- Collaborating with a diverse, global and supportive team
- Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
- We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- We do not offer equity plans. As we are not for sale and are not chasing an exit, "stock options" hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
- We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
- We're global. We offer career opportunities across the world-whether it's new job roles or international locations.
- English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!
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