Job Title: Learning & Development Manager
Location: Area level based out of Mumbai
Department: Customer Experience - Continuous Improvement - Learning & Development Reports to: Head of Continuous Improvement – IBS Area
Position Summary
The L&D Manager at Maersk-IBS, is responsible for designing and executing a capability-building strategy that aligns with the "Global Integrator" vision. Your mission is to ensure our 700+ colleagues have the technical, digital, and leadership skills required to lead the logistics industry into the future.
Key Responsibilities
1. Strategic Learning Architecture
- Needs Analysis: Conduct deep-dive Training Needs Analysis to identify skill gaps driven across verticals covering the ocean and logistics team.
- MPACT Integration: Align all L&D initiatives with the MPACT framework, focusing on the connection between learning, performance, and rewards.
- Trusted Advisor Journey : Be the torch bearer for the customer service team and lead them on their journey of being the Trusted Advisor for our customers.
- Future Capabilities: Develop "future-ready" curriculums focusing on AI-powered logistics, supply chain resilience, and decarbonization.
2. Program Design & Innovative Delivery
- Adaptive Learning: Implement AI-driven learning paths that adjust difficulty based on performance and deliver intervention at the "moment of need."
- Blended Learning: Facilitate a mix of virtual, in-person, and immersive experiences (VR/Simulations) for customer service team based across India, Bangladesh and Sri Lanka
- Overall team development: Scale Maersk’s leadership commitments—Self-awareness, Emotional Intelligence, and Cultural Insight—to ensure customer partners can manage high-pressure environments with empathy.
Qualifications & Competencies
- Experience: 7+ years in L&D, Talent Management, or Organizational Development within a multinational, Global 500 environment.
- Education: Bachelor’s or Master’s degree in HR, Psychology, Education, or a related field.
- Tech Savvy: Proficiency with modern Learning Management Systems (LMS), AI learning tools, and data analytics platforms.
- Strategic Mindset: Ability to translate complex business goals into accessible learning roadmaps.
- Maersk Values Alignment: A deep commitment to Constant Care, Humbleness, and Uprightness. You should be comfortable speaking up and doing the "right thing" even when it’s difficult.
Why Join Maersk?
Working at Maersk means working with the world. You will be part of a team that doesn't just move cargo, but moves people forward. We offer a nurturing management culture where "your word is your bond," and we provide a global stage for your career to flourish.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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