Lead SRE/Platform Engineer responsible for platform reliability, incident escalation, mentoring Tier 2/3 engineers, driving CI/CD and automation, owning observability and streaming stack governance, cloud governance, capacity and DR planning, and platform tooling/upgrade roadmaps.
Lead SRE / Platform Engineer - APP/PROD SupportJob Summary / About the RoleAT&T is looking for a Lead SRE / Platform Engineer to own the technical direction, reliability roadmap, and platform governance for enterprise integration, messaging, and event-driven ecosystems. This is the senior-most IC role in the support organization: the candidate is the final technical escalation point for high-severity incidents, mentors Tier 2 and Tier 3 engineers, and drives cross-team architecture and reliability decisions that shape how the platform evolves.Key Responsibilities
- Own end-to-end platform reliability strategy for availability, resilience, latency, and operational efficiency across the support organization.
- Serve as the final technical escalation and decision-making authority for high-severity/complex incidents, driving resolution and post-incident reliability improvements.
- Provide technical leadership and mentoring to Tier 2 and Tier 3 engineers, including skill development, code/config review, and troubleshooting coaching.
- Drive DevOps and automation strategy including Golden Image improvements and support automation use cases across teams.
- Define and enforce GitHub Actions pipelines and CI/CD reliability standards platform-wide.
- Lead JFROG Helm chart automation and JFROG images/ACR migration initiatives.
- Own microservices deployment enablement strategy and platform/tooling upgrade roadmap.
- Own and govern monitoring, alerting, observability, and logging stack architecture:
- Own health-check framework strategy including Airflow health-check requirements.
- Partner with architecture and delivery leadership on reliability, scalability, and platform evolution decisions.
- Own cloud infrastructure governance: creation, maintenance, access controls, and policy enforcement.
- Own capacity planning, DR planning/exercises, and platform best-practice documentation sign-off.
- Own cost management governance, role enforcement, and license management decisions.
- Set and maintain SOP standards for alerts and incident patterns across Tier 1-3.
- 10+ years of experience in SRE, platform engineering, DevOps, or advanced production support roles, including demonstrated technical leadership.
- Proven experience mentoring or technically leading engineers, with the ability to set standards and review the work of others.
- Deep hands-on expertise with Kubernetes, especially Azure Kubernetes Service (AKS), and cloud-native platform operations at scale.
- Advanced experience with CI/CD engineering and GitHub Actions, including defining organization-wide standards.
- Deep observability experience with Prometheus/Grafana/AlertManager and logging stacks, including architecture-level ownership.
- Strong Python automation scripting skills for reliability engineering, platform tooling, and operational toil reduction.
- End-user proficiency with AI-assisted productivity and operations tools for incident analysis, troubleshooting acceleration, and documentation support (AI/ML model development is not required).
- Familiarity with Java, React, and Spring Boot based services for production troubleshooting and stability improvements (not a feature-development role).
- Strong hands-on experience with the mandated streaming stack, including enterprise operational depth in Confluent Kafka, Confluent Cloud, and Azure Event Hub: Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, and Apache Flink.
- Experience owning governance controls: access management, role enforcement, and separation of duties.
- Proven track record leading high-severity incident response and driving post-incident reliability improvement programs.
- Strong stakeholder communication skills to represent platform reliability decisions to architecture and leadership audiences.
- Postgres performance and reliability operations.
- Telecom-scale high-availability systems experience.
- Prior people-management or formal team-lead experience.
- Highest IC-level ownership over platform reliability strategy and standards.
- Direct influence on architecture, governance, and cross-team technical decisions.
- Mentorship scope across Tier 2 and Tier 3 engineering teams.
- Enterprise-scale impact across observability, automation, and resilience engineering.
Weekly Hours:
40Time Type:
RegularLocation:
IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge CityIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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