Lead - NCS Engagement

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Title: Manager – Non-Clinical Stakeholder Management

Location: India (Mumbai, Delhi)

Department: Strategic Customer Group, Growth Capabilities & New Business Development

About Johnson & Johnson MedTech India

At Johnson & Johnson MedTech, we are committed to changing the trajectory of health for humanity. Guided by our Credo, we place the needs and well-being of the people we serve first. Our MedTech division in India is at the forefront of driving innovation, improving access, and enabling better outcomes across surgical, orthopedic, cardiovascular, and interventional solutions.

Role Overview

This is a high-impact, high-visibility role within the Strategic Customer Group, designed to strengthen engagement with non-clinical stakeholders across India’s rapidly evolving healthcare ecosystem. The Manager – Non-Clinical Stakeholder Management will be responsible for building and nurturing relationships with key administrative and financial decision-makers in hospitals in Strategic Customer Groups (SCG) / Integrated Delivery Networks (IDNs), including:

• Hospital Unit Heads

• Unit Biomedical Engineers & Central Biomedical Heads

• Unit procurement

• Unit finance Leaders

• Other Influencers in capital, consumable and operational decision-making in the hospital healthcare provider eco-system

The role will be pivotal in identifying, curating and shaping strategic partnerships, driving value-based conversations and enabling long-term collaborations that align with Johnson & Johnson’s mission to improve patient outcomes.

Key Responsibilities

External Stakeholder Engagement

• Develop and execute engagement strategies for non-clinical stakeholders across key accounts and strategic hospital networks.

• Understand hospital operations, procurement cycles, capital planning, and biomedical workflows

• Tailor value propositions relevant to this customer group

• Collaborate with sales, marketing, and clinical teams

• Excellence in delivery of integrated solutions that meet stakeholder needs.

Internal Stakeholder Management

• Navigate and work effectively with internal functions including marketing, strategic customer group, regional & national sales leaders and business unit leaders across all business units

• Lead cross-functional (legal & compliance, finance, supply chain etc.) initiatives to understand, address stakeholder requirements and ensure seamless execution.

• Drive alignment across business units to support enterprise-level account strategies.

Market Intelligence & Strategic Insights

• Provide strategic input to leadership on market dynamics, stakeholder priorities, and partnership opportunities.

• Monitor trends in hospital consolidation (greenfield and brownfield), insurance penetration, and healthcare infrastructure development.

• Identify opportunities arising from the growth of IDNs and private equity-backed hospital chains.

• Leverage insights to inform account planning, solution development, and stakeholder engagement.

Qualifications & Experience

• Education: Bachelor’s degree in Life Sciences, Engineering, or Business. Tier-1 MBA preferred.

• Experience: 8–12 years in global pharmaceutical companies like Eli Lilly or medical device or healthcare technology companies such as Abbott, Medtronic, Boston Scientific, Smith & Nephew, Zimmer, Stryker, GE Healthcare, Philips, or Siemens or marketing and engagement roles in healthcare provider set-ups.

• • Proven track record in Key Account Management or Strategic Account Management at an enterprise / network level

  • Experience engaging with non-clinical and financial buyers is essential.

  • Exposure to hospital administration, biomedical engineering, and procurement processes is highly desirable.

Key Competencies

• Strong stakeholder management and influencing skills

• Strategic analytics, thinking and business acumen including contract management

• Collaborative leadership and cross-functional coordination

• Excellent communication and presentation skills

• Deep understanding of the Indian healthcare landscape

Why This Role Matters

India’s healthcare sector is undergoing a transformation, with increasing consolidation, insurance coverage, and infrastructure investment. This role offers a unique opportunity to be at the center of this evolution, shaping how Johnson & Johnson MedTech partners with hospitals and health systems to deliver better care.

Our Credo Commitment

At Johnson & Johnson, our Credo guides everything we do. We are responsible to the patients, doctors, and nurses, to mothers and fathers and all others who use our products and services. We are responsible to our employees, to the communities in which we live and work, and to the world community. This role embodies our Credo values by fostering partnerships that prioritize patient outcomes, operational excellence, and ethical collaboration.

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