Coordinate early-morning last-mile delivery operations from the darkstore. Responsibilities include tracking delivery partner attendance, arranging backup manpower, coordinating stock allocation, verifying orders, dispatching routes, monitoring live deliveries, resolving customer and delivery issues, managing reattempts, documenting root causes, closing routes, escalating delays, and reporting daily performance metrics.
Company Overview:
At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our company reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families. Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential.
At Sid’s Farm, we are passionate about ensuring that every product we create meets the highest standards for you and your loved ones. We also create a workplace where our employees can thrive and contribute meaningfully. We are growing like never before, expanding our horizons in Hyderabad, Bangalore, and a few more locations soon. We are a solid family of 500+ employees looking forward to more Culture Champions to enable every individual’s growth story.
Job Title: Last Mile Executive
Location: Malad (Mumbai)
Experience: 1–2 Years
Shift Timing: 3:00 AM – 10:00 AM
Role Overview:
The Last Mile Executive is responsible for ensuring smooth execution of early-morning
delivery operations from the darkstore. This includes coordinating with delivery
partners, managing route dispatch, resolving delivery issues in real-time, and
maintaining operational efficiency and service quality.
Key Responsibilities:
● Ensure timely arrival at the darkstore and track attendance of delivery
partners.
● Monitor and confirm full manpower availability; manage absenteeism with
backups.
● Coordinate with the mid-mile team for accurate and complete stock
allocation.
● Verify all orders (address, instructions, quantity) before dispatch.
● Ensure all delivery routes are dispatched on time.
● Track live deliveries using operational tools and dashboards.
● Act as the first point of contact for resolving delivery and customer issues.
● Monitor and resolve undelivered orders, including arranging reattempts.
● Collect and document root causes (RCA) for delays and failed deliveries.
● Ensure timely route closure and escalate delays with proper reporting.
● Prepare and present daily performance metrics in stand-up meetings.
Required Skills & Qualifications
● Graduate or Diploma (any field preferred)
● Strong coordination and communication skills
● Basic knowledge of operations/logistics preferred
● Ability to work in early morning shifts
● Problem-solving mindset with attention to detail
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