Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscale's that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
- Required Technical and Professional Expertise:
- Total experience 4·8 years in Application Operations and Monitoring
- Application Operations & Monitoring:-
- Perform L1 & L2 application operations within the agreed service window and model.-
- Ensure day-to-day application operations run smoothly and meet SLA requirements.-
- Monitor KPIs through dashboards (Grafana), automated alerts, and SOPs.-
- Conduct onsite transaction monitoring and API/application component monitoring using provided tools.-
- Perform trend and data analysis for operational improvements on success rate, capacity planning inputs, and product enhancement recommendations.
- Incident & Change Management:-
- Handle incident, change, and problem management as per ITIL processes.-
- Perform root cause analysis for in-scope systems and document findings.-
- Execute log analysis, troubleshooting, and reconciliation for fixes. Deployment & Maintenance:-
- Deploy application code, configuration changes, backend updates, and perform data extraction.-
- Conduct performance analysis, service improvement, and capacity planning to ensure consistent service availability.-
- Manage system maintenance activities like space management, archival, backup, and performance tuning. Coordination & Compliance:- Coordinate with IT teams, OEMs, vendors, partners, and business SPOCs for service requests and escalations.-
- Address internal queries and data requirements related to payment transactions.-
- Ensure compliance with bank security and regulatory guidelines; follow-up and coordinate for audits.
- Documentation & Process:- Create and maintain operational documentation and adhere to defined processes.-
- Suggest/recommend backup strategies, coordinate recovery, and assist in data extraction
- Required Skills & Competencies: Strong knowledge of
- RabbitMQ, HAP Roxy, Aerospike, Riemann, Grafana
- Preferred Qualifications:
- Experience in banking or financial services domain. Knowledge of security compliance and audit processes
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
