Organization:
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
Job Title: L2 - Desk Consultant
Location: Bangalore
Business & Team: CTO
Impact & contribution: Provide day-to-day leadership and guidance for resolving complex technical operational situations.
Roles & Responsibilities:
- Strong troubleshooting skills to all types of end-user technology issues, Network, Office 365, Active Directory, Collaboration Technology, and other EUX technology stack.
- Should able to comprehend and escalate the issue to relevant Infrastructure and Security team for all P1 and P2 tickets, drive triage call with Incident management team for closure of Major Incident.
- Drive effective communication to all employees, train users and support staff, and develop new SOP to establish the technical knowledge within the team.
- Configuring and troubleshooting of Printer/scanner and LAN related issues reported by users.
- Recommend new processes and procedures for hardware and software. Act as senior member for other Desktop Support staff.
Essential Skills:
- Willingness to learn and adapt to new technologies.
- 7+ years of experience in programming languages (JavaScript, Java) preferred.
- Familiarity with HTML, CSS, and front-end frameworks (AngularJS, React) is a plus
- Should have minimum 4 years of relevant work experience
- Should have a total of 6-10 years of overall work experience
- Strong experience to IT Service Desk operations, exceed KPIs goal for the team, ensure policy and operating procedure of Desk delivered to the highest value.
- Should have good experience in Desktop Support, End-user support, & Desk Operations.
- Should be able to mass deploy Windows OS, iOS, Software remotely to users.
- Should be well versed with the use of SCCM software, packaging, deploying software, and patches to end-user computers.
- Understanding of RESTful and SOAP APIs is beneficial.
- Interest in ITIL principles and the ServiceNow platform.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
Education Qualifications: Bachelor’s degree in Engineering in Computer Science/Information Technology
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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