Manages end-to-end periodic KYC refreshes for EMEA clients, resolves complex KYC cases, ensures regulatory compliance and quality, and handles escalations. Trains and mentors junior analysts, improves KYC processes, supports team leadership, and manages client relationships. Requires strong KYC/AML expertise, communication, analytical, leadership, and client-service skills; CAMS certification and EMEA language proficiency are preferred.
We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.
Key Responsibilities- Periodic Refresh Management: Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.
- Complex Case Management: Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.
- Team Mentorship and Training: Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.
- Process Improvement: Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process.
- Client Management: Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations.
- Quality Assurance and Escalation Management: Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency.
- Support Team Leadership: Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.
- Experience: Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.
- KYC/AML Knowledge: In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions.
- Communication: Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders.
- Analytical Skills: Strong analytical and problem-solving skills with the ability to work on complex KYC cases.
- Leadership and Training: Demonstrated ability to train and mentor junior team members.
- Client Focus: A strong commitment to delivering excellent client service and managing client relationships effectively.
- Teamwork: Ability to work collaboratively in a team environment and support team objectives.
- Proactive Attitude: A proactive approach to identifying and resolving issues, with a focus on continuous improvement.
- Education: A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus.
- Certifications: Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred.
- Language Skills: Proficiency in a foreign language relevant to the EMEA region is a significant advantage.
- Technical Skills: Familiarity with AI tools and their application in enhancing KYC processes is a plus.
- Education: A bachelor's degree in Finance, Business, or a related field.
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Citi Mumbai, Maharashtra, IND Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
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Manages periodic KYC refreshes for EMEA clients, resolves complex cases, ensures regulatory and quality compliance, and supports client relationships. Trains junior analysts, leads process improvements, manages escalations, and assists team leadership with projects and initiatives. Requires strong KYC/AML expertise, analytical and communication skills, client management experience, and the ability to mentor colleagues. CAMS certification, relevant language skills, and familiarity with AI tools are preferred.
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