At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated Junior Associate to join our Information Management Services (IMS) Australia and New Zealand (ANZ) Billing team. In this role, you will be responsible for the end-to-end execution of manual invoicing, credit processing, and month-end reporting to ensure financial accuracy.
The IMS ANZ Billing team is a critical group supporting day-to-day financial activities for our Australia and New Zealand business, dedicated to maintaining high quality standards and strict adherence to Service Level Agreements (SLAs).
What You’ll Do
In this role, you will:
Manage Financial Transactions: Process manual invoices, credits, and re-bill requests within the source system while maintaining accurate customer profiles and modifying invoices for re-issuance as required.
Collaborate for Billing Excellence: Partner with internal support groups and external customers to execute non-standard or customer-specific billing activities and facilitate web invoice submissions.
Ensure Operational Compliance: Maintain strict adherence to prescribed guidelines, timelines, and organizational procedures to exceed customer satisfaction levels and meet quality standards.
What You’ll Bring
The ideal candidate will have:
Domain Experience: Proven experience in data input and a strong understanding of billing activities and billing close processes.
Technical Expertise: Proficiency in Oracle, Salesforce (SFDC), and intermediate knowledge of Microsoft Excel or Google G-Suite, including the ability to utilize Pivot Tables and VLookups.
Professional Communication: Excellent verbal and written communication skills combined with sound reading comprehension to manage complex customer requirements.
Strategic Mindset: The ability to think strategically while acting tactically, demonstrating a high degree of integrity and a positive approach to individual contributions.
