Job Opprtunity : Cloud (GCP) Engineer III - IN

Key Responsibilities

• 1. Incident Management (L3 Escalation)
• Act as the primary escalation point for complex incidents requiring deep technical analysis.
• Troubleshoot and resolve priority P1/P2 issues related to compute, storage, networking, databases, IAM, Kubernetes (GKE), logging/monitoring, and cloud security.
• Perform detailed root cause analysis (RCA) and implement permanent fixes to avoid repeat incidents.
• Liaise with Google Cloud Support to escalate vendor-level issues where necessary.
• Ensure SLAs, SLOs, and incident response times are consistently met.


• 2. Change Management
• Plan, validate, and implement controlled changes in production and non-production environments following ITIL processes.
• Perform impact analysis, risk assessment, and rollback planning for all assigned changes.
• Maintain change documentation and ensure compliance with organizational and audit standards.


• 3. GCP Administration & Operations
• Manage, configure, and optimize core GCP services—Compute Engine, Cloud Storage, VPC, Cloud SQL, Cloud Run, GKE, Load Balancers, Cloud Functions, and IAM.
• Monitor platform performance and troubleshoot reliability, performance, and capacity issues.
• Implement cost optimization strategies and assist with budget and quota management.
• Maintain logging, monitoring, and alerting via Cloud Monitoring, Cloud Logging, and third-party tools.


• 4. Infrastructure as Code (Terraform)
• Build, maintain, and enhance infrastructure-as-code (IaC) templates using Terraform.
• Standardize deployments and enforce modular, reusable Terraform code structures.
• Integrate Terraform with CI/CD pipelines for automated provisioning.
• Conduct security and compliance reviews for Terraform builds and cloud resources.


• 5. Automation & Process Improvement
• Develop scripts and automations using Python, Bash, or Cloud-native tools to reduce manual operational overhead.
• Identify opportunities for service improvements and drive optimization initiatives.
• Create runbooks, SOPs, and automation frameworks to streamline repeated tasks.


• 6. Security & Compliance
• Implement and maintain GCP security best practices, including IAM least privilege, VPC security, firewall rules, CMEK, and security posture management.
• Assist in internal/external audits and ensure cloud environment compliance with organizational policies.
• Monitor and respond to security alerts, vulnerabilities, and threats.


• 7. Documentation & Knowledge Sharing
• Maintain comprehensive documentation for infrastructure, procedures, incident reports, and change logs.
• Mentor junior engineers (L1/L2) and conduct knowledge transfer sessions.
• Contribute to technical architecture reviews and best-practice recommendations.

Required Qualifications

• Minimum 5+ years of hands-on experience in Google Cloud Platform support and administration.
• Strong understanding of GCP architecture, networking, security, IAM, compute, storage, and container services.
• Proven experience handling 24×7 support, on-call rotations, and production-critical workloads.
• Advanced proficiency with Terraform for IaC, including modules, workspaces, and GCP providers.
• Hands-on experience with CI/CD tools such as Cloud Build, Jenkins, GitLab, or GitHub Actions.
• Strong troubleshooting skills across Linux, networks, APIs, and cloud-native services.
• At least one active GCP Associate/Professional certification is mandatory.
• Deep understanding of ITIL processes (Incident, Problem, Change Management).
• Strong communication, analytical thinking, and technical documentation skills.

Preferred Skills (Good to Have)

• Experience with Kubernetes/GKE cluster operations and troubleshooting.
• Familiarity with monitoring and observability tools (Datadog, Prometheus, Grafana, ELK, etc.).
• Python/Go scripting experience.

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to work independently under pressure.
• High sense of ownership and accountability.
• Excellent verbal and written communication for customer-facing scenarios.