Configure and implement Jira Service Management projects, workflows, request types, service portal and catalog, SLAs, approvals, Confluence KB integration, automation rules, dashboards, and support platform enhancements for ITSM operations.
The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities
- Configure Jira Service Management projects, issue types, request types, and workflows.
- Build and configure the service portal and service request catalog.
- Implement SLA policies, priority rules, queues, and escalation workflows.
- Configure approval workflows for service requests and identity access requests.
- Configure knowledge base integration with Confluence.
- Develop dashboards and operational reporting for service teams.
- Implement automation rules for ticket routing, notifications, and lifecycle management.
- Support platform enhancements and configuration changes during implementation.
Required Skills & Qualifications
- 3–6 years of experience configuring Jira or Jira Service Management.
- Strong experience configuring workflows, request types, screens, and custom fields.
- Experience implementing Jira automation rules and operational dashboards.
- Familiarity with ITSM processes and service management workflows.
- Experience working with Jira Cloud environments.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Technical leader driving architecture and delivery of large-scale full-stack, customer-facing products. Designs scalable distributed systems, modern UIs, and AI-powered experiences (LLMs, copilots). Mentors engineers, conducts architecture reviews, owns production reliability, and partners with product, UX, and data teams to deliver enterprise-scale solutions.
Top Skills:
Ai AgentsAnalyticsAPIsCloud-Native ArchitecturesDevOpsGenerative AiJavaScriptLlmsMicroservicesPrompt EngineeringRagReactServicenow PlatformTelemetryTypescriptVector DatabasesWeb Components
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Generate qualified meetings through outbound prospecting (phone, email, social), qualify interest per guidelines, document interactions in ServiceNow, support follow-up for marketing events, and meet KPIs while participating in development simulations and GBA training.
Top Skills:
Ai-Native ToolsCloud ComputingSaaSServicenow
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead technical pre-sales engagements for large enterprise customers in APAC (India), build trusted advisor relationships, position Atlassian solutions to meet customer goals, collaborate with sales and partners, and drive revenue outcomes while staying current on product and technical knowledge.
Top Skills:
Atlassian ProductsDevOpsItsmScaled Agile
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
