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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
ITMS Patching Specialist – Remote (India) | Permanent Role
Company: New Era Technology – www.neweratech.com
Location: Remote (India)
Work Timings: 24/7
Employment Type: Full-time / Permanent
Position SUMMARY: We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment. This role is responsible for ensuring systems remain up-to-date, secure, and operational by applying patches, conducting regular maintenance, and troubleshooting IT infrastructure issues.
Key Responsibilities
- Deploy operating system (OS) and application patches following IT security and compliance guidelines.
- Ensure timely updates of Windows, macOS, Linux, and third-party software across all endpoints.
- Monitor and troubleshoot patch failures, escalating issues as needed.
- Work with IT Security teams to mitigate vulnerabilities identified in patch management reports.
- Maintain compliance with industry standards (e.g., NIST, CIS, ISO 27001) by following patching best practices.
- Perform preventive maintenance on IT systems, including servers, workstations, and network devices.
- Monitor system health dashboards to proactively address potential issues.
- Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
- Respond to IT service requests and incidents related to patching and maintenance.
- Troubleshoot performance, compatibility, and security issues arising from patch deployments.
- Ensure proper rollback procedures are in place for failed updates.
COMPETENCIES:
- Hands-on experience with enterprise patch management solutions for Windows, Virtual Servers, and desktops.
- Familiarity with cybersecurity best practices and vulnerability management.
- Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
- Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
- Ability to communicate effectively and professionally with all customer contacts.
- Ability to provide clear written communication for ticket/project updates.
- Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
- Excellent verbal skills for customer interaction.
- Excellent documentation skills.
- Dedicated to always providing exceptional customer service.
- Proficiency in all aspects of the core technical requirements.
- Strong team collaboration skills.
REQUIRED EXPERIENCE REQUIRED:
- 3+ years’ experience as a Systems Engineer.
- Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.
- Proven track record and experience with Microsoft, Mac, and Virtual services.
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.
- Working technical knowledge of current network hardware, protocols, and internet standards.
- Strong background with ticketing systems and tracking work.
- 2+ years in a customer facing role, MSP preferred.
- 2+ years working with SaaS products.
PREFERRED CERTIFICATIONS/Skills:
- Microsoft Certifications preferred.
- Bonus points for Connectwise, Automate or N-Able experience.
- Virtualization technology certified a plus. (Azure, VM Ware and AWS)
Experience with MSP tools like ITGlue are a bonus.
Why Join Us
- Work with a global technology leader in IT Service Management (ITSM) environment.
- Fully remote flexibility with a collaborative global team.
- Continuous learning and career growth opportunities.
- Competitive compensation and benefits package.
📩 Interested candidates may share their updated resumes to:
[email protected]
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
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