Provides onsite and remote technical support to employees across regions and time zones. Troubleshoots hardware, software, and network issues; documents tickets; collaborates on complex problems; trains end users; maintains hardware and software inventories; performs system maintenance and updates; and configures new technology. Requires strong communication, independence, teamwork, and the ability to support culturally diverse users.
Company Description
Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality connectors and high-performance assembly tools ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs.
Job DescriptionWe are seeking an IT Helpdesk Support Specialist to join our global team. As a member of our IT support team, you will provide technical support and assistance to our employees across different regions and time zones. You will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems, as well as providing training and guidance to end-users.
Key Responsibilities:
- Provide technical support onsite to employees locally and across different regions and time zones.
- Troubleshoot and resolve hardware, software, and network-related technical issues.
- Document and track all support requests and resolutions in the ticketing system.
- Collaborate with other IT support team members to resolve complex technical issues.
- Provide end-user training and guidance on various software and hardware systems.
- Stay up-to-date with the latest technology trends and advancements.
- Maintain an inventory of all hardware and software assets.
- Perform regular maintenance and updates on hardware and software systems.
- Assist with the setup and configuration of new hardware and software systems.
- Bachelor’s degree in Computer Science or related field.
- 2-3 years of experience in IT support and helpdesk operations
- Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems.
- Experience in troubleshooting hardware, software, and network-related issues.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to work with people from diverse cultures and backgrounds.
- Proficiency in written and spoken English is required, and fluency in other languages is a plus.
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