Provide inbound customer support to US healthcare customers by handling international calls, resolving queries, following service guidelines, documenting interactions, and meeting quality and productivity targets. Requires excellent English communication, accurate typing, and willingness to work rotational night shifts with two rotational weekly days off. This is an office-based role open to freshers and experienced candidates, with immediate joiners preferred.
Job Title: Inbound Voice Process | US Healthcare
Work Location: Airoli, Navi Mumbai
Work Mode: Work From Office, Daily walk interview
Documents Required:- 2 copies of updated Resume
- Original Aadhar Card
- PAN Card
- Passport-size photographs
- Educational documents/certificates
Key Responsibilities
- Handle inbound international calls from US customers.
- Provide customer support and resolve queries professionally.
- Follow standard customer service and process guidelines.
- Maintain high-quality communication during calls.
- Accurately document customer interactions.
- Meet required quality, productivity and customer-service parameters
Requirements
Graduate – Any Stream
• Freshers with excellent communication skills can apply
• Excellent English Communication required
• SVAR/Communication Assessment will be conducted
• Typing Speed: 30 WPM | 90% Accuracy
• Comfortable working in rotational/night shifts
• Two rotational split weekly offs
• Should NOT be enrolled in any full-time course
Not Eligible: B.Ed., MBA, BA LLB, B.Tech/B.E./M.Tech/M.E. candidates
Benefits
Option 1: ₹2.84 LPA CTC | Approx. ₹18,000/month take-home
- Shift Allowance: ₹0–3,000 variable
Option 2: ₹2.53 LPA CTC | Approx. ₹15,000/month take-home
- Shift Allowance: ₹0–3,000 variable
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