Handle customer quotes, orders, and product information; maintain account and product knowledge; use WWT tools to configure quotes; upsell, report on orders, and mentor new sales ops staff.
Job Summary & ResponsibilitiesResponsibilities Include:
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Working knowledge of partner registration process
• Ability to recognize an opportunity to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education Preferred QualificationsQualifications:
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of two years sales and or sales support experience in the information technology industry
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem solving skills
• Ability to travel as required meeting team and departmental goals (<25%)
• Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
• Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Working knowledge of partner registration process
• Ability to recognize an opportunity to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees
Personal Attributes:
• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and with strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team Player
• A passion for learning and continued education Preferred QualificationsQualifications:
• B.A., Business, Finance or other related field or equivalent work experience within the IT industry
• Minimum of two years sales and or sales support experience in the information technology industry
• Proficient PC Skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools and processes
• Demonstrated leadership, communication and problem solving skills
• Ability to travel as required meeting team and departmental goals (<25%)
Top Skills
MS Office
Partner-Facing Applications
Wwt Internal Systems
Wwt Tools
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