Infra Ops Tech Lead IND

• Automating the administration & end-to-end life-cycle management of Windows servers by: including provisioning, installation, software packaging, patching, planned & unplanned maintenance, service configuration and integration with our monitoring platform.
• Development & continuous enhancement of tools, utilities, reports & frameworks to assist production support, operational processes, re-engineering efforts etc.
• Work closely with Cloud Engineering to enable development of end to end automated platforms
• Develop new automations in Ansible or new Lambdas (self-healing & INC-minimization).
• Contribute towards API gateway-related deliverables & proactively move towards server-less infra.
• Contribute towards developing a holistic Front-end for our Core Infrastructure services, which would initially meant for operational & visibility for our team, but would simultaneously provide few frequently-needed info by App-teams.
• Move towards AI/ML driven data-visualization & self-healing, using Python.
• Perform people leadership role and manage availability, rostering, infleunce team to drive critical items to closure.
• Remain in sync with the business goals and my leadership's expectations and try to fulfill them by bringing my best foot forward
• Build Collaborative Relationships, Optimizes Diverse Talent, and Influence People.

This Operations Engineer role will support the infrastructure environment by pro-actively monitoring infrastructure events, effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments. General responsibilities will include the following:

• Should have experience in development like Ansible, Terraform, cloud formation, PowerShell etc.

• Perform the tasks related to the Windows and VMware operations related tasks.

• Perform the New VM provisioning, Decommissioning and windows upgrade etc.

• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.

• Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.

• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.

• Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.

• Should have experience or knowledge of SCCM, SCOM & SCVMM.

• Independently identify key issues, patterns and deviations during the analysis.

• Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.

• Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.

• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.

• Perform ITIL operations like change, Incident & problem management within the Service Now.

• Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Data Collection, Tracking & Analysis

• Use a variety of data collection techniques and systems to collect technology operations performance data.

• Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).

• Monitor compliance with defined SLA/OLA’s.

• Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).

• Perform trend analysis to identify cause of performance and/or usage issues.

Continuous Improvement

• Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.

• Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.

• Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.

Required Qualifications

• Degree in Computer Science, Engineering, or equivalent academic qualification.
• 5 – 8+ years of professional experience in administration, configuration & support of Windows Server 2012, 2016 & 2019 platform
• Should have experience or knowledge of SCCM, SCOM & SCVMM.
• Should have experience working with DevOps tools like Terraform, cloud formation, Jenkins, Artifactory, Git/BitBucket etc.
• Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell.
• Should have experience working with different vendors like VMware, Cisco, Dell & HP.
• Should have experience with team and project management.
• Should have worked in the Agile environment and has knowledge of Scrum, sprints etc.
• Exposure to Microsoft Power BI is a plus.
• Knowledge to database like SQL, oracle etc. is plus
• Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms).
• Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 4 years
• Mandatory Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment.
• Should be familiar with activities like Patching, Upgrades, Migration, Refresh, etc.
• Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities.
• Prior exposure towards ServiceNow is desirable
• Strong attention to detail and with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels
• Highly innovative problem solver with strong analytical and customer service abilities required.
• High reasoning aptitude and ability to quickly understand complex operating environments. 
• strong thought leadership and motivation with the ability to work independently

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time

(4:45p-1:15a)

AWMPO AWMP&S President's Office

Technology