Who are Inchcape?
At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.
Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Contract type: Permanent
Location: India - Mumbai
Duties and Responsibilities:
- Client relationship building / development.
- Managing and achieving high standards in Customer Relations by developing a strong and dedicated coordination team
- Monitoring client's FDA billing, payment payable to LPA in time
- Assigning DA to the Team member pending status
- Checking TAT requirements of principal in allocation of pending DAs (need to allocate Overdue DA for further closing & submission)
- Checking status of daily productivity (Sending daily KPI report to manager)
- Checking & prioritizing personal mailbox
- Checking & prioritizing group mailbox
- Checking & reverting with the required information to the mails that have been prioritized (client queries or any follow-up on client escalation).
- Escalation of the dispute to the commercial team or higher management, wherever required.
- Monitoring Client query file updating by team members
- Follow up on LPA queries escalated by team members, as well as escalation of LPA queries to the next level as per the escalation matrix, threw team calls, mails, etc.
- Checking SOA from the Receivable team (concern raised by the client)
- Checking SOA from Payable team (Reverting on local office outstanding)
- Assisting team members in FDA processing
- Creation & Updating of Client requirement in generic & client-specific SOP.
- Tracking of out-of-management vessels, time-barred submission & change in owners of the vessel
- Monitoring weekly submission of FDAs to the client
- Preparing the DA approval pending report & submitting it to the client for further approval in case of online clients.
- Preparation of various reports with the help of available data & submitting them to the client as well as senior management as per the client's requirements.
- Arranging training for new joiners or arranging refresher training for the existing team
- Highlighting the IT issues raised by the team or which impact daily day-to-day work
- Encouraging team members for their personal as well as professional growth
- Taking a participation LPA engagement meeting to enhance participation as per the requirement.
- Involvement in the creation of various reports, which were submitted to the client by managers
Inchcape Systems
- Full utilization of Inchcape systems as per ISS Standard Operating Procedures.
- Ensure the team accurately verifies the FDA submission to the client in a timely manner.
Teamwork
- To proactively collaborate with and support colleagues by adopting the spirit of teamwork.
- To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers.
- To work with all colleagues in a friendly, business-focused, proactive and cooperative
Knowledge :
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Must have the best knowledge of shipping.
- Familiar with the husbandry/non-commercial services.
- Team management knowledge.
Skills :
- Good communication skills: Verbal & Written.
- Strategic Planning
- Good motivational skills
- Honest, transparent, and trustworthy
- Proactive, dynamic and innovative
- Culturally aware and diplomatic
Experience :
- Require a minimum 03 years to 04 years of overall experience in Shipping.
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
• Life assurance
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events
Plus, much more!
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
#LI-DNI
