Lead the strategic architecture, development, integration, customization, upgrades, and deployment of enterprise ServiceNow solutions. Design scalable ITSM, Employee Center, Virtual Agent, automation, orchestration, and API integrations across hybrid cloud environments. Translate business requirements into high-value platform solutions, guide cross-functional stakeholders, and ensure enterprise standards. Develop custom Service Portal pages and widgets using JavaScript and native ServiceNow modules.
ServiceNow Architect
Summary
We are seeking a highly experienced ServiceNow Architect to lead the strategic design, implementation, and optimization of our enterprise platform. This role demands a professional with a robust background spanning IT Service Management, Employee Center, Virtual Agent, integrations, and automation. The ideal candidate will possess deep expertise in web-based, service-oriented, and enterprise application architectures, demonstrating the ability to balance business needs, constraints, and technological realities. With a minimum of a decade in the field, you will drive end-to-end platform rollouts, manage complex multi-vendor environments, and ensure pragmatic solutions that deliver maximum value. Your leadership will be pivotal in guiding development efforts, managing system upgrades, and shaping the future of our ServiceNow ecosystem.
Location: Mumbai
Experience: 10-15 years
Responsibilities
- Spearhead the architecture, design, and full lifecycle implementation of ServiceNow solutions, ensuring alignment with ITSM, Employee Center, and automation goals.
- Design and oversee complex integrations utilizing APIs, plugins, and orchestration tools to connect ServiceNow with diverse external systems.
- Manage cloud lifecycle operations and provisioning across public, private, and hybrid cloud environments using ServiceNow Orchestration capabilities.
- Direct the planning and execution of ServiceNow system upgrades while maintaining stability in domain-separated and multi-vendor setups.
- Oversee development and configuration activities, leveraging JavaScript to support new modules and enhance platform functionality.
- Collaborate on the planning, development, and deployment phases of new applications and suites, ensuring seamless integration.
- Drive the strategic evolution of platform customizations by analyzing customer requirements and identifying optimal configuration paths.
- Evaluate and select the most effective tools and configurations to meet specific business needs, ensuring high-quality delivery.
Requirements
- Minimum of 10 years of professional experience in IT Service Management, Employee Center, Virtual Agent, integration, and automation within the ServiceNow ecosystem.
- Proven track record of 6+ years in development, configuration, solution evaluation, validation, and deployment.
- Deep understanding of web-based, service-based, and enterprise application architectures with a history of managing stakeholder expectations and priorities.
- Extensive hands-on experience with API, plugin, and orchestration-based integrations across various products.
- Demonstrated expertise in managing cloud lifecycle management and provisioning in hybrid and multi-cloud environments.
- Mandatory certifications include ITIL Foundation, ServiceNow Administrator Certified, and ServiceNow Implementation Specialist in ITSM, ITOM, or ITBM.
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