Lead the strategic architecture, development, integration, customization, upgrades, and deployment of enterprise ServiceNow solutions. Design scalable ITSM, Employee Center, Virtual Agent, automation, orchestration, and API integrations across hybrid cloud environments. Translate business requirements into high-value platform solutions, guide cross-functional stakeholders, and ensure enterprise standards. Develop custom Service Portal pages and widgets using JavaScript and native ServiceNow modules.
ServiceNow Developer/Architect
Summary
We are seeking a seasoned ServiceNow Architect to drive the strategic vision, design, and full-lifecycle implementation of our enterprise platform. This pivotal role demands deep proficiency in IT Service Management (ITSM), Employee Center, Virtual Agent, integration frameworks, and automation to optimize organizational performance. The ideal candidate will provide high-level architectural direction, guaranteeing that all solutions align with enterprise standards while delivering scalable, robust, and forward-thinking outcomes.
Responsibilities
- Oversee the entire architectural lifecycle, from conceptualization to final deployment of ServiceNow solutions.
- Develop and implement comprehensive solution architectures leveraging core capabilities like ITSM, Employee Center, and Virtual Agent.
- Architect and manage complex integrations using APIs, plugins, and orchestration tools to connect ServiceNow with diverse external ecosystems.
- Direct cloud lifecycle management and provisioning strategies across public, private, and hybrid environments utilizing ServiceNow Orchestration.
- Strategize and execute platform upgrades and large-scale deployments within domain-separated and multi-vendor contexts.
- Evaluate business requirements to recommend and validate high-value ServiceNow solutions.
- Deploy new applications, suites, and platform-specific customizations to meet evolving organizational needs.
- Utilize JavaScript and native platform modules to enable advanced development and customization efforts.
Requirements
- At least six years of hands-on professional experience in ServiceNow development.
- Demonstrated mastery in ServiceNow ITSM, Employee Center, Virtual Agent, Integration, and Automation.
- Strong technical skills in JavaScript, AngularJS, HTML, CSS, and REST API integration.
- Proven track record of designing custom Service Portal pages and widgets.
- Comprehensive knowledge of ITIL principles and IT Operations Management.
- Excellent analytical reasoning, problem-solving capabilities, and communication skills.
- Experience collaborating effectively with cross-functional teams and key business stakeholders.
- Holding mandatory ServiceNow CSA and CAD certifications.
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