Head of People, India & South Asia (INSA)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Team Summary

The People Team at Visa is dedicated to driving the company’s ambitious 2030 strategy by fostering an inclusive culture and enhancing employee experiences. We aim to empower our workforce through innovative AI technologies and streamlined processes. Our strategic imperatives focus on developing high-performing, agile teams and optimizing our operating model to ensure exceptional delivery of services. By championing these priorities, the People Team plays a pivotal role in propelling Visa’s growth and success.

The Business Partner function within the People Team at Visa acts as a trusted advisor and business partner to members of the Asia Pacific Leadership Team and operates as the expert on talent and organizational topics.

What a Head of People, INSA does at Visa:

People Business Partners work with leadership teams and key stakeholders to shape and implement effective people strategies and activities within the organization. This includes, but is not limited to,

• Critical member of the leadership team and act as a subject matter expert representing the People team
• Providing guidance and input on organizational design for functional and cluster teams that you support
• Working closely with COEs partners and business leaders to deliver customised and forward-looking solutions and programs to solve business issues.
• Partner with leadership to conduct talent reviews, create succession plans and customize development plans for key talent
• Managing complex and difficult projects and take a consultative approach and act as a key advisor to the leadership team.
• Offering performance management and coaching to leaders and employees alike
• Partner with finance and leadership to develop and maintain workforce planning

Responsibilities

• Serve as a strategic business partner to senior leadership focused on a transformational talent agenda designed to attract, develop and retain the best talent in the industry
• Understand business strategies and how to develop high impact human capital solutions
• Have a data driven mindset to assess organizational metrics and provide insights to the business
• Consistently measure effectiveness of People initiatives and programs to ensure they are delivering desired outcomes
• Lead the People organisation within client groups to develop and execute initiatives to become an Employer of Choice in the Technology industry.
• Provide daily support to managers with employee attraction, development, and retention issues which may include:
  • Annual reviews
  • Leadership coaching
  • Career pathing
  • Advanced People reporting and metrics
  • Special project assistance
• Closely partners with People Centre’s of Excellences and other PBPs to deliver superior results to the business
• Serve as a role model and thought leader on Human Capital issues and coaches other PBPs in their development
• Contribute to regional/global projects which provide exposure beyond the cluster

Why this is important to Visa:

The India South Asia cluster is one of Visa’s fastest‑growing, most complex markets, and the Head of People is the strategic anchor that turns INSA’s business agenda into a coherent talent, organization and culture plan for delivery in the markets.  Acting as a trusted coach and change leader, the Head of People delivers data-driven solutions that strengthen culture, enhance performance, and support regulatory engagement across India, Sri Lanka, Bangladesh and neighboring markets.

What you will need:

• 15 plus years of experience in an innovative and dynamic business. Preference for experience in the Technology industry working in progressive HR models
• Experience designing and delivering programs in the following areas:
  • Workforce Planning
  • Talent Management
  • Change Management
  • Leadership Development
  • Employee Engagement
  • Cultural Change
  • Organizational Design
• Ability to manage medium to enterprise-wide projects/initiatives with minimal supervision
• Experience in working effectively across all levels of an organization
• Ability to work in a changing environment and working in ambiguity
• Hands on approach willing to roll up sleeves to deliver results
• Successful implementation of operational and strategic programs and processes across a dispersed region
• Ability to assess an organization, identify gaps, and develop solutions
• Possess strong influencing and interpersonal skills, honed in a demanding and high performing work environment
• Have executive presence and strong communication skills to partner with senior levels of management
• Strong collaboration skills within and outside of HR
• Continuously invest in AI and share use cases for the team to leverage
• Provide coverage across other clusters as coverage when needed
• Share best practices from the cluster across the regional team

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.