Head of DD&T

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OBJECTIVES/PURPOSE:

As an experienced professional, this role independently manage site-level DD&T operations and support technology solutions that enable business and manufacturing objectives. This role exercise sound judgment in resolving complex technical and operational issues, collaborate with local and global stakeholders, and contribute to the continuous improvement of technology services and operational effectiveness.

This role operate under general direction and serve as a trusted technology partner for the site, balancing operational excellence, compliance, cybersecurity, and business needs.

ACCOUNTABILITIES: 

Site Infrastructure & Technology Operations

• Manage and support site infrastructure including servers, storage, networks, virtualization platforms, and end-user technologies.
• Ensure the availability, reliability, performance, and security of site technology services.
• Lead the resolution of complex infrastructure and system incidents.
• Coordinate system maintenance, upgrades, technology refreshes, and lifecycle management activities.
• Monitor infrastructure health, capacity, and performance, driving continuous improvements where required.

Shop Floor & Manufacturing Technology

• Own the shop floor technology scope, providing guidance, services, and endpoint security for plant-level systems and devices.
• Partner with Manufacturing, Quality, Laboratory, and Engineering functions to support operational technology requirements.
• Enable and support local on-premise technology solutions that meet business requirements while aligning with enterprise standards.
• Ensure data integrity, cybersecurity, and compliance requirements are incorporated by design within shop floor and site solutions.
• Support lifecycle management of shop floor systems, endpoints, and associated technologies.

Business Partnership

• Serve as the primary DD&T contact for site leadership and business stakeholders.
• Collaborate with business functions to understand operational priorities and technology needs.
• Support process improvements and operational efficiencies through the effective use of technology and digital solutions.
• Drive adoption of enterprise platforms, services, and standard processes at the site level.

Project Delivery

• Lead site DD&T projects and local technology deployment activities.
• Support implementation of enterprise programs and global initiatives at the site.
• Manage project timelines, risks, dependencies, and stakeholder communications.
• Coordinate vendors and technical resources to ensure successful project execution.

Governance, Compliance & Security

• Ensure compliance with Takeda technology standards, cybersecurity requirements, and applicable regulatory expectations.
• Support audit, inspection, validation, and quality-related activities.
• Maintain technology documentation, operational procedures, and support processes.
• Contribute to disaster recovery, business continuity, and risk management activities.

Budget & Vendor Management

• Manage site DD&T operational budgets and support cost optimization activities.
• Coordinate procurement of hardware, software, and technology services.
• Manage relationships with local technology vendors and service providers.
• Ensure effective utilization of technology investments and operational resources.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

Infrastructure & Network Technologies

• Strong knowledge of Windows Server, Active Directory, Group Policy, and PowerShell administration.
• Experience managing virtualized environments such as VMware.
• Knowledge of server, storage, backup, disaster recovery, and enterprise network technologies.
• Experience supporting business-critical systems and enterprise infrastructure environments.

Shop Floor Technology & Cybersecurity

• Experience supporting Manufacturing IT, Shop Floor Systems, Operational Technology (OT), or plant-floor environments.
• Knowledge of endpoint security, patch management, and cybersecurity controls.
• Understanding of data integrity principles and regulated system requirements.
• Experience applying cybersecurity and risk management practices within IT/OT environments.

IT Service Management

• Strong experience with Incident, Problem, and Change Management processes.
• Advanced troubleshooting and root cause analysis capabilities.
• Working knowledge of ITIL principles and operational best practices.
• Ability to independently manage complex support and escalation scenarios.

Business & Project Management

• Strong stakeholder management and communication skills.
• Experience leading or coordinating technology projects and deployments.
• Ability to influence and collaborate across cross-functional teams.
• Ability to manage competing priorities in a complex operational environment.
• Strong written and verbal English communication skills.

Data & Digital (Preferred)

• Basic knowledge of SQL, reporting tools, and data analysis concepts.
• Experience supporting the implementation of digital solutions and business applications.
• Understanding of data governance principles and enterprise technology standards.