Manage a high-volume portfolio of SMB SaaS clients, overseeing onboarding, adoption, engagement, retention, renewals, upsells, and cross-sells. Serve as the primary client contact, monitor usage metrics, identify risks and growth opportunities, resolve issues with internal teams, gather product feedback, and drive long-term customer satisfaction and revenue growth.
Location: Vashi, Navi Mumbai (On-site)
Experience: 1 – 3 Years
Type: Full-time
About Grexa
Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses, a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, later successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.
We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products — this is your calling.
About the Role
We're looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion.
You'll work closely with a large portfolio of SMB clients — high in volume, though individually low in ticket size — to ensure they adopt Grexa deeply, see real business outcomes, and continue growing with us through renewals, upsells and cross-sells. This role is ideal for someone with a SaaS/SMB account management or sales background who thrives on managing scale: many accounts, fast cycles, and consistent execution.
Key Responsibilities
- Act as the primary SPOC for a high-volume portfolio of SMB clients, building strong, trust-based relationships at scale.
- Create and implement structured onboarding processes to deeply understand each client's business and ensure Grexa is integrated into their daily operations.
- Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities across a large book of accounts.
- Drive retention, renewals, upsells, and cross-sells by aligning Grexa's features with evolving client needs.
- Advise clients on how to unlock more value from the platform through advanced features and tailored strategies.
- Act as the strategic bridge between clients and internal teams (Product, Growth, Ops) to ensure smooth issue resolution and continuous improvement.
- Champion the voice of the client by collecting detailed feedback and translating it into actionable insights for product and service innovation.
- Own the client journey end-to-end, ensuring satisfaction, expansion, and long-term revenue growth.
Requirements
- 1 to 3 years of relevant experience in SaaS Account Management, SMB Customer Success, or Sales roles.
- Proven experience managing a high-volume portfolio of low ticket-size/low AOV accounts — comfortable operating at scale rather than managing a handful of large accounts.
- Demonstrated track record of driving client renewals and retention, along with upselling and cross-selling.
- Strong problem-solving mindset with a bias for execution and outcomes.
- Comfortable interacting directly with clients and managing multiple accounts simultaneously.
- Excellent communication and stakeholder management skills.
- Proactive, detail-oriented, and able to solve on-ground problems in real time.
- Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools.
- Experience in a startup or fast-paced environment is a strong plus.
Why Join Us
- A high-growth environment with real ownership from Day 1 — this role directly impacts revenue and client success.
- Work closely with founders and cross-functional teams on meaningful client journeys and product feedback loops.
- Learn how AI-driven SaaS products scale from the inside.
- Structured processes with the energy and agility of a startup.
- Strong mentorship, fast learning, and clear growth paths.
- Be part of a mission that's transforming how small businesses grow and scale.
Similar Jobs
Business Intelligence
Drives membership growth across South Asia and APAC by executing recruitment strategies, chapter launches, campaigns, and market expansion initiatives. Partners with regional leaders, recruitment experts, and membership chairs to manage onboarding, growth plans, reporting, application pipelines, and stakeholder communications. Uses data analytics to track performance, optimize recruitment, support events, identify at-risk chapters, and improve technology-enabled processes. Requires cross-cultural collaboration, project management, and occasional regional travel.
Top Skills:
MS OfficeMonday.Com
Artificial Intelligence • Cloud • Information Technology • Automation
Drive enterprise business development by engaging CXO-level stakeholders, building strategic relationships, generating sales pipelines, positioning AI, data, cloud, and hyper-automation solutions, managing end-to-end sales cycles, negotiating agreements, and closing deals. The role requires strong executive communication, networking, analytical thinking, resilience, and technology-sector sales experience.
Top Skills:
Artificial IntelligenceCloudData AnalyticsHyper-Automation
Agency • Marketing Tech
Lead an autonomous growth marketing pod, managing client relationships, retention, strategy, and performance. Manage and develop a team of media buyers, creatives, and strategists while scaling DTC brands through Meta advertising and creative strategy. Own client communication, upselling, escalations, pod profitability, team accountability, deadlines, and service quality. Diagnose campaign performance, brief creative teams, and maintain profitable, long-term client partnerships.
Top Skills:
Google AdsMeta Ads
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
