Moderate and review user-generated content across message boards, chats, and social platforms; remove or modify inappropriate content per guidelines; respond to negative comments within SLAs; use ORM and social listening tools; categorize feedback, prepare periodic ORM reports, and provide audience insights to improve brand perception and customer experience.
The purpose of this role is to be responsible for daily moderation of all messages on the message boards, chat rooms and/or messaging applications. Checking for inappropriate content and modifying and/or deleting messages that are in breach of the moderation guidelines.
Job Description:
About the Job
Job Title: Graduate Trainee – Online Reputation Management
Brand: Dentsu Creative
Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)
Location: Mumbai
Working Mode: 5 days working, from office (On-site)
Key Responsibilities:
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining a positive online perception.
- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Qualifications Required:
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
- Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
Location:
India - Maharashtra- Mumbai - Worli - Devchand House - Level 6Brand:
Dentsu CreativeTime Type:
Part timeContract Type:
ConsultantSimilar Jobs
AdTech • Marketing Tech • Software
Moderate and respond to user comments across social media and digital platforms, remove inappropriate content per guidelines, use ORM and social listening tools, report performance metrics, and provide insights to improve brand perception and customer experience.
Top Skills:
E-CommerceOrm ToolsSemSeoSocial Listening Tools
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Client-facing fund accountant responsible for private equity, hedge fund and debt fund accounting. Tasks include processing capital activities, booking transactions, preparing NAVs and investor reporting, computing management fees and carried interest, performing waterfall allocations, and interacting with clients on operational and accounting matters across jurisdictions.
Top Skills:
Investran
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Provide fund accounting services for global hedge fund, private equity and debt fund clients. Handle investor capital activities, booking transactions, NAV preparation, fee and carried interest computations, investor and fund-level reporting, and client interaction. Work with complex fund structures (SPVs, master-feeder), multiple asset classes, and instruments including TRS, MBS, and CLOs.
Top Skills:
Investran
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
