Monitor and respond to user comments, feedback, and complaints across social media and digital platforms. Manage online reputation, acknowledge positive feedback, address negative sentiment, and use social listening tools. Categorize audience data, prepare recurring ORM performance reports, and analyze feedback to provide insights that improve brand positioning and customer experience.
The purpose of this role is to deliver regular reporting for Digital Marketing channels and campaigns, as well as audience, attribution and CRO (conversion rate optimisation) analysis.
Job Description:
Job Title: Graduate Trainee - Online Reputation Management
Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)
Location: Mumbai
Working Mode: 5 days working, from office (On-site)
Key Responsibilities:
- Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
- Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
- Build brand awareness by addressing user queries and maintaining a positive online perception.
- Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
- Categorize data and prepare daily, weekly, and monthly ORM performance reports.
- Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
Qualifications Required:
- Graduate or UGC-approved Diploma holder in Mass Media, Marketing
- Communication, Advertising, or related fields.
- Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.
Location:
India - Maharashtra- Mumbai - Andheri East - The Square - Level 8Brand:
Dentsu CreativeTime Type:
Part timeContract Type:
Consultantdentsu Mumbai, Maharashtra, IND Office
Mumbai, India
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