The Gainsight Business Analyst will gather requirements, design processes, govern health scores, and enable team adoption of new features.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Role Goal: Bridge the gap between ATS business requirements and technical platform execution.
Core Responsibilities
- Requirements Gathering: Conduct discovery with ATS teams to translate "customer health" concepts into technical logic.
- Process Design: Architect workflows for Playbooks, Success Plans, and QBR automation.
- Health Score Governance: Define and iterate on the weights and measures of the Technical Health Scorecard.
- Enablement & Adoption: Create "How-To" documentation and lead training sessions to ensure the ATS team utilizes new features.
Key Qualifications
- Experience: 3+ years in CS Ops or Business Analysis within SaaS.
- Strategic Thinking: Proven ability to map complex customer journeys.
- Data Literacy: Proficiency in Excel/BI tools to analyze CS performance trends.
- Communication: Strong ability to "translate" between technical admins and non-technical stakeholders.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Top Skills
Bi Tools
Excel
SaaS
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