Fund Servicing Associate

Job Description
Take a lead role in acquiring, managing, and retaining meaningful customer relationships to deliver an outstanding experience. Promote business results by offering solutions to meet customer needs. As part of the Investment Middle Office Services (IMOS) team, provide critical support across investment products, manage all stages of the product lifecycle, and enhance reporting templates. Collaborate with global teams to manage operational readiness and promote process improvements for premier client service.
Job Summary
As a Fund Servicing Associate within the Investment Middle Office Services (IMOS) team, you deliver critical support to clients across a range of investment products. Act as the Middle Office, managing all stages of the product lifecycle. Focus on End-Client and Third Party Reporting by designing, maintaining, and enhancing reporting templates, ensuring alignment with client branding, and facilitating the distribution of transaction activity data to authorized third parties. Collaborate with global teams, manage operational readiness, and drive process improvements to provide premier service to our clients.
Job Responsibilities

• Collaborate with global teams to ensure successful go-live of project phases, including operational readiness.
• Serve as a primary point of contact within the Global IMOS Operations team for clients and internal partners, supporting key implementation activities and service delivery.
• Design, build, and maintain standard and custom client reporting templates, applying client-specific branding, data attributes, classifications, and disclaimers; manage updates through the change management process.
• Oversee the template promotion process across Development, UAT, Pre-Production, and Production environments, ensuring all associated controls and governance are followed.
• Develop and maintain robust standard operating procedures (SOPs), policies, and guidelines to meet corporate risk and control standards.
• Collaborate with Product Development for business requirements and product catalogue management, and partner with Technology to enable report builds and enhancements.
• Build and maintain strong relationships with internal teams (operations, client services, technology, product) and external partners (global custodians, fund accountants, and clients' third parties).
• Participate in regular client meetings and discussions related to ongoing implementation activities, managing client expectations as needed.
• Proactively seek opportunities and take ownership of initiatives to improve service levels and efficiency for J.P. Morgan and the client.

Required Qualifications, Capabilities, and Skills

• Demonstrate experience in client reporting, data management, or operations within financial services.
• Apply knowledge of client reporting and SWIFT messages/SWIFT network.
• Analyze data and resolve issues across a large global operating model.
• Execute operational process design and implementation.
• Exhibit proactive problem-solving skills and thrive in a dynamic, fast-paced environment.
• Maintain strong attention to detail, organizational, and time management skills.
• Collaborate effectively across functions with technology, service, product, and operations teams.
• Communicate clearly and build strong relationships, influencing and partnering with key stakeholders.
• Utilize proficiency in Microsoft Office (Excel, PowerPoint, SharePoint) and process flow analysis/mapping.

Preferred Qualifications, Capabilities, and Skills

• Leverage knowledge of Alteryx.
• Utilize project management tools, such as Monday.com.
• Apply understanding of the product development lifecycle.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.